ᐅ Engineered wood flooring installed, but according to the retailer, the product is defective.
Created on: 15 Nov 2015 14:34
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michaelblnM
michaelbln15 Nov 2015 14:34We are currently installing the flooring throughout the entire house.
It is a vinyl-like flooring from a well-known manufacturer, free of PVC and plasticizers.
The same flooring is being installed in all rooms except the bathrooms, covering a total of about 140 m² (1,500 sq ft) with a floating installation method.
During the installation, we noticed some packages where the planks were warped (up to 5 mm (0.2 inches)), making them impossible to lay. In the end, about 8 packages, or 25 m² (270 sq ft), turned out to be unusable. As a result, parts of the living room and hallway could not be finished. Yesterday, we went to the hardware store to exchange the 8 packages.
There, we were informed that the flooring has been discontinued due to quality issues. The floor had reportedly curled and warped for other customers as well. We were offered the option to replace the entire installed floor. Whether 8 new packages can be procured will be checked on Monday.
However, this means almost two weeks of work gone to waste, and there are plenty of other tasks to do. I also feel it is unreasonable to do the work twice just because the manufacturer made mistakes.
Is there a way to insist that the retailer or manufacturer (not yet contacted, but according to online sources they tend to be uncooperative) provide flawless flooring AND handle the installation?
Or would you take the risk that the floor might warp?
(I know of defective WPC decking boards with a similar warping problem where the manufacturer replaced the boards and the installation without any hesitation.)
It is a vinyl-like flooring from a well-known manufacturer, free of PVC and plasticizers.
The same flooring is being installed in all rooms except the bathrooms, covering a total of about 140 m² (1,500 sq ft) with a floating installation method.
During the installation, we noticed some packages where the planks were warped (up to 5 mm (0.2 inches)), making them impossible to lay. In the end, about 8 packages, or 25 m² (270 sq ft), turned out to be unusable. As a result, parts of the living room and hallway could not be finished. Yesterday, we went to the hardware store to exchange the 8 packages.
There, we were informed that the flooring has been discontinued due to quality issues. The floor had reportedly curled and warped for other customers as well. We were offered the option to replace the entire installed floor. Whether 8 new packages can be procured will be checked on Monday.
However, this means almost two weeks of work gone to waste, and there are plenty of other tasks to do. I also feel it is unreasonable to do the work twice just because the manufacturer made mistakes.
Is there a way to insist that the retailer or manufacturer (not yet contacted, but according to online sources they tend to be uncooperative) provide flawless flooring AND handle the installation?
Or would you take the risk that the floor might warp?
(I know of defective WPC decking boards with a similar warping problem where the manufacturer replaced the boards and the installation without any hesitation.)
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michaelbln16 Nov 2015 09:48The manufacturer (=> Boden has the same name as a main character from The Matrix) says that is not their problem. The contractual partner is the DIY store.
If VW did it like that...
If VW did it like that...
Hmm... I’m not sure if you can get anything approved at this point. Maybe you can hope for goodwill and a credit from the manufacturer?
I would replace it. There is also a case here in the forum where serious problems occurred:
https://www.hausbau-forum.de/threads/Vinylboden.12228/page-8#post-107166
I would replace it. There is also a case here in the forum where serious problems occurred:
https://www.hausbau-forum.de/threads/Vinylboden.12228/page-8#post-107166
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Bauexperte16 Nov 2015 10:41Hello,
I rather doubt it; maybe, if at all, a kind of minor compensation for work already done due to the installation. You might find something about this in the fine print of the manufacturer’s or possibly the supplier’s terms.
But VW didn’t deliver just a kit; they delivered a complete car.
Best regards, Bauexperte
michaelbln schrieb:
Is there any way to insist that dealers or manufacturers (not yet contacted, but according to internet sources they tend to refuse) deliver AND INSTALL a flawless floor?
I rather doubt it; maybe, if at all, a kind of minor compensation for work already done due to the installation. You might find something about this in the fine print of the manufacturer’s or possibly the supplier’s terms.
michaelbln schrieb:
The manufacturer (=> floor is named after a main character from The Matrix) says it’s not their problem. The contractual partner is the DIY store.
If VW did things like that...
But VW didn’t deliver just a kit; they delivered a complete car.
Best regards, Bauexperte
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