ᐅ Balkoplan Balcony Flooring Issues

In 2016, I added a new balcony to my house. The supplier/installer recommended installing the floor using Balkoplan from the company Mehlhose on the steel framework, which I agreed to. It is a type of wood fiber-concrete composite, and honestly, it’s quite a disappointment. I found a post about this here
https://www.hausbau-forum.de/threads/balkoplan-balkonboden-funktioniert-nicht.25238/
I am experiencing exactly the same problems. The floor is now hardly presentable, and countless small particles (looking like surface debris) are coming loose, scattering around in the garden, inside the house, and so on.
I wanted to ask if anyone else has had similar experiences and if anyone can say whether it is possible to tile over this floor.
Best regards, Sven

I would contact the manufacturer to see what they say about this. The stuff is very expensive and is supposed to last forever. If it was installed correctly, it might still be covered by the manufacturer’s warranty. We have "Balkodur" from the same manufacturer, but only for half a year and haven’t experienced any issues like those described.

@Sven1301
I would also contact the manufacturer (but in a neutral, factual manner).
If you were the client, you may have commissioned the entire scope of work through a specialist dealer or hired a separate company for the installation. Your contractual partner is your point of contact. Communicate in writing and send a registered letter clearly titled “NOTICE OF DEFECTS with request for rectification” in the subject line.
The system you mentioned is usually quite durable. It’s possible that a production defect occurred, which can happen occasionally and is impossible to detect during installation.
However, once you physically alter the flooring (for example, by reworking it with tiles or similar, which would also be technically impractical), you will automatically lose any warranty rights under the supply contract.
Regards, KlaRa

Thank you for your advice. I have already contacted the manufacturer. A service representative will come by, which was a good contact. I no longer have any warranty claims. Since I used a pressure washer, the issue is resolved (the panels looked terrible after winter; without the pressure washer, I would never have been able to clean them). Now I just want them to tell me what options are available to improve the appearance of the floor.

Sven1301 schrieb:

The tiny particles (surface finish) break off millions of times, flying around the garden, into the house, and so on.

Sven1301 schrieb:

Since I used the pressure washer on it

🙄
Show us the masterpiece.
They’re probably beyond saving.

A pressure washer (without a mechanical brush attachment or similar) should not damage the surface of the Balkoplan / Balkodur panels as long as it is a household device (and not an industrial cleaner used for removing graffiti).