Hello everyone,
our parquet flooring was installed by the craftsman in summer 2019. In winter, the craftsman cleaned and oiled it again. It is a Berg&Berg parquet, which was factory-oiled, but according to a Berg & Berg representative a few days ago, it still needs to be oiled again after installation.
The craftsman removed glue residues, oiled the floor again, and treated it with a machine (polished).
A few days later, we noticed some spots along the edges (20cm (8 inches) wide planks, wear layer 4.5mm (0.18 inches)) that started to splinter. We immediately reported this in writing, demanding that the craftsman fix these areas.
In May 2020, we moved into the house, and after every cleaning, it got worse — more and more splintering and small holes became visible along the edges.
The living room looks particularly bad, especially because of the large windows and how the light seems to make these spots even more noticeable.
In winter, we heated only to 15°C (59°F), and we always maintained the humidity around 50%.
We filed another complaint by phone and asked the craftsman to come over.
At first, he insisted that he had done an excellent job and refused to come. The phone conversation between my daughter and him became somewhat tense.
I want to mention that I have known the craftsman and his employees for many years, and they have always done excellent work for me. I could only explain the issue as a material defect, and I told him this as well.
My daughter, the homeowner, wrote to him separately and gave him a deadline of 4 weeks to come and inspect the floor.
A few days later, quite unexpectedly, a representative from Berg&Berg called us and then visited about an hour later (he happened to be nearby).
He inspected the floor and confirmed that the situation was exactly as we described.
At first, he suspected a faulty installation, meaning the edges were knocked in too hard. However, this could not be the case because it was always the opposite edge that was damaged — the edge that the craftsman only pushed against the already installed plank. We knew where the craftsman started, so this possibility was ruled out.
Next, he suspected that the boards had suffered transport damage and that the edges were damaged. Once the edges get damp, they start to splinter more and more.
He agreed with us that after the heating season and every cleaning, more of these spots become visible.
According to the representative, the boards could be repaired step by step. He said this should be a matter between the craftsman and Berg&Berg, and the costs would have to be settled between them.
I am very concerned about how the floor will look in a few years. The floor is a white-oiled oak with some knots.
The repair would only be filler — if it were just 10 or 20 spots on 200 sqm (2,153 sq ft), but in the living room, it really worries me.
Can anyone advise me?
our parquet flooring was installed by the craftsman in summer 2019. In winter, the craftsman cleaned and oiled it again. It is a Berg&Berg parquet, which was factory-oiled, but according to a Berg & Berg representative a few days ago, it still needs to be oiled again after installation.
The craftsman removed glue residues, oiled the floor again, and treated it with a machine (polished).
A few days later, we noticed some spots along the edges (20cm (8 inches) wide planks, wear layer 4.5mm (0.18 inches)) that started to splinter. We immediately reported this in writing, demanding that the craftsman fix these areas.
In May 2020, we moved into the house, and after every cleaning, it got worse — more and more splintering and small holes became visible along the edges.
The living room looks particularly bad, especially because of the large windows and how the light seems to make these spots even more noticeable.
In winter, we heated only to 15°C (59°F), and we always maintained the humidity around 50%.
We filed another complaint by phone and asked the craftsman to come over.
At first, he insisted that he had done an excellent job and refused to come. The phone conversation between my daughter and him became somewhat tense.
I want to mention that I have known the craftsman and his employees for many years, and they have always done excellent work for me. I could only explain the issue as a material defect, and I told him this as well.
My daughter, the homeowner, wrote to him separately and gave him a deadline of 4 weeks to come and inspect the floor.
A few days later, quite unexpectedly, a representative from Berg&Berg called us and then visited about an hour later (he happened to be nearby).
He inspected the floor and confirmed that the situation was exactly as we described.
At first, he suspected a faulty installation, meaning the edges were knocked in too hard. However, this could not be the case because it was always the opposite edge that was damaged — the edge that the craftsman only pushed against the already installed plank. We knew where the craftsman started, so this possibility was ruled out.
Next, he suspected that the boards had suffered transport damage and that the edges were damaged. Once the edges get damp, they start to splinter more and more.
He agreed with us that after the heating season and every cleaning, more of these spots become visible.
According to the representative, the boards could be repaired step by step. He said this should be a matter between the craftsman and Berg&Berg, and the costs would have to be settled between them.
I am very concerned about how the floor will look in a few years. The floor is a white-oiled oak with some knots.
The repair would only be filler — if it were just 10 or 20 spots on 200 sqm (2,153 sq ft), but in the living room, it really worries me.
Can anyone advise me?
An expert was present during the inspection.
There was a payment of 400 euros, and one section had to be redone due to unevenness. It is noticeable.
Second visit with the expert, with agreed-upon corrections that were not carried out.
Now everything is being claimed, and we’ll see what happens. Another expert will cost more than it might be worth. Then there is the right to have the work corrected – but will it really improve? We have our doubts.
Removing and rebuilding is not an option.
This whole process costs time and money. It’s not worth the stress for us. We are filling the cracks with wax. It’s very simple and practically unnoticeable. Scratches, dents, spilled water-based paint, and whatever else happens with kids don’t bother us.
There was a payment of 400 euros, and one section had to be redone due to unevenness. It is noticeable.
Second visit with the expert, with agreed-upon corrections that were not carried out.
Now everything is being claimed, and we’ll see what happens. Another expert will cost more than it might be worth. Then there is the right to have the work corrected – but will it really improve? We have our doubts.
Removing and rebuilding is not an option.
This whole process costs time and money. It’s not worth the stress for us. We are filling the cracks with wax. It’s very simple and practically unnoticeable. Scratches, dents, spilled water-based paint, and whatever else happens with kids don’t bother us.