Hello everyone,
our parquet flooring was installed by the craftsman in summer 2019. In winter, the craftsman cleaned and oiled it again. It is a Berg&Berg parquet, which was factory-oiled, but according to a Berg & Berg representative a few days ago, it still needs to be oiled again after installation.
The craftsman removed glue residues, oiled the floor again, and treated it with a machine (polished).
A few days later, we noticed some spots along the edges (20cm (8 inches) wide planks, wear layer 4.5mm (0.18 inches)) that started to splinter. We immediately reported this in writing, demanding that the craftsman fix these areas.
In May 2020, we moved into the house, and after every cleaning, it got worse — more and more splintering and small holes became visible along the edges.
The living room looks particularly bad, especially because of the large windows and how the light seems to make these spots even more noticeable.
In winter, we heated only to 15°C (59°F), and we always maintained the humidity around 50%.
We filed another complaint by phone and asked the craftsman to come over.
At first, he insisted that he had done an excellent job and refused to come. The phone conversation between my daughter and him became somewhat tense.
I want to mention that I have known the craftsman and his employees for many years, and they have always done excellent work for me. I could only explain the issue as a material defect, and I told him this as well.
My daughter, the homeowner, wrote to him separately and gave him a deadline of 4 weeks to come and inspect the floor.
A few days later, quite unexpectedly, a representative from Berg&Berg called us and then visited about an hour later (he happened to be nearby).
He inspected the floor and confirmed that the situation was exactly as we described.
At first, he suspected a faulty installation, meaning the edges were knocked in too hard. However, this could not be the case because it was always the opposite edge that was damaged — the edge that the craftsman only pushed against the already installed plank. We knew where the craftsman started, so this possibility was ruled out.
Next, he suspected that the boards had suffered transport damage and that the edges were damaged. Once the edges get damp, they start to splinter more and more.
He agreed with us that after the heating season and every cleaning, more of these spots become visible.
According to the representative, the boards could be repaired step by step. He said this should be a matter between the craftsman and Berg&Berg, and the costs would have to be settled between them.
I am very concerned about how the floor will look in a few years. The floor is a white-oiled oak with some knots.
The repair would only be filler — if it were just 10 or 20 spots on 200 sqm (2,153 sq ft), but in the living room, it really worries me.
Can anyone advise me?
our parquet flooring was installed by the craftsman in summer 2019. In winter, the craftsman cleaned and oiled it again. It is a Berg&Berg parquet, which was factory-oiled, but according to a Berg & Berg representative a few days ago, it still needs to be oiled again after installation.
The craftsman removed glue residues, oiled the floor again, and treated it with a machine (polished).
A few days later, we noticed some spots along the edges (20cm (8 inches) wide planks, wear layer 4.5mm (0.18 inches)) that started to splinter. We immediately reported this in writing, demanding that the craftsman fix these areas.
In May 2020, we moved into the house, and after every cleaning, it got worse — more and more splintering and small holes became visible along the edges.
The living room looks particularly bad, especially because of the large windows and how the light seems to make these spots even more noticeable.
In winter, we heated only to 15°C (59°F), and we always maintained the humidity around 50%.
We filed another complaint by phone and asked the craftsman to come over.
At first, he insisted that he had done an excellent job and refused to come. The phone conversation between my daughter and him became somewhat tense.
I want to mention that I have known the craftsman and his employees for many years, and they have always done excellent work for me. I could only explain the issue as a material defect, and I told him this as well.
My daughter, the homeowner, wrote to him separately and gave him a deadline of 4 weeks to come and inspect the floor.
A few days later, quite unexpectedly, a representative from Berg&Berg called us and then visited about an hour later (he happened to be nearby).
He inspected the floor and confirmed that the situation was exactly as we described.
At first, he suspected a faulty installation, meaning the edges were knocked in too hard. However, this could not be the case because it was always the opposite edge that was damaged — the edge that the craftsman only pushed against the already installed plank. We knew where the craftsman started, so this possibility was ruled out.
Next, he suspected that the boards had suffered transport damage and that the edges were damaged. Once the edges get damp, they start to splinter more and more.
He agreed with us that after the heating season and every cleaning, more of these spots become visible.
According to the representative, the boards could be repaired step by step. He said this should be a matter between the craftsman and Berg&Berg, and the costs would have to be settled between them.
I am very concerned about how the floor will look in a few years. The floor is a white-oiled oak with some knots.
The repair would only be filler — if it were just 10 or 20 spots on 200 sqm (2,153 sq ft), but in the living room, it really worries me.
Can anyone advise me?
The manufacturer says the floor is defective. Do you have this in writing? Repairing it little by little doesn’t make sense… is that supposed to hold? But anyway, if they already say it will keep happening, then the floor would need to be replaced. What does the seller or installer say after the appointment?
Supposedly, the contractor is supposed to get in touch with us. However, we have not received any written communication from either the manufacturer’s representative or the flooring installer. The floor is glued down—so it’s not something that can just be quickly removed.
We have now contacted the flooring installer, informed him about the content of the conversation with the representative, and asked him to provide a written record of the damage and its repair.
I don’t think I can demand a replacement, since the contractor always has the right to make repairs.
According to the representative, it is possible to repair it.
The question is, has anyone experienced something like this before, and was it properly repaired?
We have now contacted the flooring installer, informed him about the content of the conversation with the representative, and asked him to provide a written record of the damage and its repair.
I don’t think I can demand a replacement, since the contractor always has the right to make repairs.
According to the representative, it is possible to repair it.
The question is, has anyone experienced something like this before, and was it properly repaired?
Gigi1000 schrieb:
I probably can’t demand a replacement because the craftsman always has the right to make corrections. That’s incorrect. He does have the right to make corrections, yes. But how often is a completely different matter.
I would address it exactly like that. The correction can be done. If it now stands out visually in a significant way, for example due to a different batch or something else, it will be complained about again and a replacement insisted on.
If additional defects appear, which doesn’t seem that uncommon, it will no longer be a matter of further corrections but a complete replacement.
You shouldn’t have to put up with the stress of moving all the furniture every time, taking time off work, and setting everything up again.
haydee schrieb:
They will probably fix it with wax. They offered that to us. We had cracks in the wood.
Well, we have been waiting for the repair since November 2018. We did it ourselves. I don’t want that incompetent crew in the house anymore. Yes, that’s what I fear too. The floor cost us 22,000 € — that’s where the fun ends. If it were just a few spots...
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