Hello,
the latest issue: The grout color was ordered incorrectly by the tiler. We met on site and agreed on the grout color "on the fly" using samples that we held directly against the tile. Everything seemed clear.
Now a different color has been grouted, which doesn’t look good.
Of course, nothing was documented in writing, but you would think that wouldn’t be necessary (or at least that’s what you’d hope).
The tiler suggested there is a grout color you can paint over it with.
Is that acceptable? I’m worried that using a grout saw to remove it would damage tiles or make it look even worse before.
It has happened so often that things were agreed verbally, sometimes twice, but then executed differently. You’d think that should be enough.
But in fact, you’d have to be on site every day to supervise the work, preferably before anything is done.
the latest issue: The grout color was ordered incorrectly by the tiler. We met on site and agreed on the grout color "on the fly" using samples that we held directly against the tile. Everything seemed clear.
Now a different color has been grouted, which doesn’t look good.
Of course, nothing was documented in writing, but you would think that wouldn’t be necessary (or at least that’s what you’d hope).
The tiler suggested there is a grout color you can paint over it with.
Is that acceptable? I’m worried that using a grout saw to remove it would damage tiles or make it look even worse before.
It has happened so often that things were agreed verbally, sometimes twice, but then executed differently. You’d think that should be enough.
But in fact, you’d have to be on site every day to supervise the work, preferably before anything is done.
Josephine24895 Nov 2018 19:43So, I think getting used to it is, sorry, not very difficult in the long run...
M
Mottenhausen6 Nov 2018 10:59It could also work with "leave it as is & negotiate a price adjustment." It will never be as good as the first time after scraping it out.
Alternative: paint... honestly: is "brown" grout color supposed to change the grout from "brown" to "brown"? The risk of ending up with an even worse ugly brown would be too high for me.
Alternative: paint... honestly: is "brown" grout color supposed to change the grout from "brown" to "brown"? The risk of ending up with an even worse ugly brown would be too high for me.
5 pages and no picture? That’s surprisingly hard nowadays, even with smartphones...
Since it’s purely a visual issue, it’s better to try solving the problem in another way. No one wants to spend money, but labor and/or materials might be more acceptable.
The best approach is to agree with the tiler that they do something extra for you at a reduced cost or for free as compensation, and then accept the wrong color as settled. The grout color won’t last long anyway and it’s not worth the hassle unless it really looks completely off.
Possible options could be installing more tiles in the shower area, tiling an additional room, using special tile patterns, providing aluminum/stainless steel corner trims for free or upgraded ones, etc. Just come to an agreement. The tiler has a strong interest in closing this matter. If they let a colleague tile an extra room for half a day and the issue is resolved, they will probably agree. The important thing is not to start a conflict or immediately involve a lawyer. Approach the situation at eye level and in a reasonable tone, and the matter will be settled. Don’t get upset. There are far worse things.
Since it’s purely a visual issue, it’s better to try solving the problem in another way. No one wants to spend money, but labor and/or materials might be more acceptable.
The best approach is to agree with the tiler that they do something extra for you at a reduced cost or for free as compensation, and then accept the wrong color as settled. The grout color won’t last long anyway and it’s not worth the hassle unless it really looks completely off.
Possible options could be installing more tiles in the shower area, tiling an additional room, using special tile patterns, providing aluminum/stainless steel corner trims for free or upgraded ones, etc. Just come to an agreement. The tiler has a strong interest in closing this matter. If they let a colleague tile an extra room for half a day and the issue is resolved, they will probably agree. The important thing is not to start a conflict or immediately involve a lawyer. Approach the situation at eye level and in a reasonable tone, and the matter will be settled. Don’t get upset. There are far worse things.
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