ᐅ Electricity Bill Extremely High Due to Heat Pump Malfunction?!
Created on: 4 Sep 2018 11:44
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benkler1401
Hello everyone,
Unfortunately, we are currently facing some issues with a significantly increased electricity bill due to a malfunction in our heat pump system.
We moved into our semi-detached house in December 2017. The heating system is an air-to-water heat pump with a split unit.
On April 23, 2018, we noticed a malfunction in the indoor unit.
We reported this to the builder and the installation company. Initially, the system manufacturer contacted us by phone.
On May 25, 2018, a service technician from the manufacturer finally came to fix the problem.
The technician verbally informed me of the following:
- The issue concerns a fault in the outdoor temperature sensor, but it is still functioning as it should.
- The installation company had configured almost all settings incorrectly.
- The control panel recommended by the manufacturer for the heating system on the ground floor was not installed by the installation company.
As a result of these issues, from February 1, 2018, to May 25, 2018, the heat pump did not provide heating; instead, heating was done exclusively via the electric flow heater.
Shortly after, we received an electricity bill for the period from December 1, 2017, to March 25, 2018, showing an additional charge of 1000€ caused by the failure of the free heat pump energy.
The problem is that the indoor unit in the basement makes no sound in case of a malfunction, and during this fault, heating appeared to work without restriction.
Now we are trying to find out who is responsible for the extra 1000€ electricity cost.
1. The builder refers us to the manufacturer and installation company.
2. The installation company refers us back to the manufacturer and no longer responds.
3. The manufacturer claims it is our fault, stating that the system is now working perfectly and that we ignored the malfunction, so it is our responsibility.
Our question is:
Can this really be true? Is it reasonable to expect that if a system is installed and configured incorrectly by a professional company, and, for example, control panels on the ground floor are omitted, that we should go down to the basement every day to check for malfunctions even though everything seems to be working properly?
Thank you.
Best regards
Unfortunately, we are currently facing some issues with a significantly increased electricity bill due to a malfunction in our heat pump system.
We moved into our semi-detached house in December 2017. The heating system is an air-to-water heat pump with a split unit.
On April 23, 2018, we noticed a malfunction in the indoor unit.
We reported this to the builder and the installation company. Initially, the system manufacturer contacted us by phone.
On May 25, 2018, a service technician from the manufacturer finally came to fix the problem.
The technician verbally informed me of the following:
- The issue concerns a fault in the outdoor temperature sensor, but it is still functioning as it should.
- The installation company had configured almost all settings incorrectly.
- The control panel recommended by the manufacturer for the heating system on the ground floor was not installed by the installation company.
As a result of these issues, from February 1, 2018, to May 25, 2018, the heat pump did not provide heating; instead, heating was done exclusively via the electric flow heater.
Shortly after, we received an electricity bill for the period from December 1, 2017, to March 25, 2018, showing an additional charge of 1000€ caused by the failure of the free heat pump energy.
The problem is that the indoor unit in the basement makes no sound in case of a malfunction, and during this fault, heating appeared to work without restriction.
Now we are trying to find out who is responsible for the extra 1000€ electricity cost.
1. The builder refers us to the manufacturer and installation company.
2. The installation company refers us back to the manufacturer and no longer responds.
3. The manufacturer claims it is our fault, stating that the system is now working perfectly and that we ignored the malfunction, so it is our responsibility.
Our question is:
Can this really be true? Is it reasonable to expect that if a system is installed and configured incorrectly by a professional company, and, for example, control panels on the ground floor are omitted, that we should go down to the basement every day to check for malfunctions even though everything seems to be working properly?
Thank you.
Best regards
Where does the estimate of €1000 (approximately $1100) in damages come from? You probably don’t have any comparable values, since it’s the first season. Is the household electricity on the same meter? Then it becomes even less clear. So this is something that still needs to be discussed.
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benkler14014 Sep 2018 17:53Fortunately, the house electricity and heat pump have separate meters.
The 1000€ is really worth it. Six identical houses were built at the same time, and during the same period, we had about 1000€ more expenses than the other five. I’m sure we actually used less than the others, but that wouldn’t matter in this case and isn’t provable anyway.
Okay, keeping records doesn’t sound like a bad idea—I should consider that.
At the beginning, it was very stressful.
Now it’s calmer but still stressful. Since we bought all the furniture for the entire house new, we had disputes and a lot of back-and-forth with various companies.
On top of that, both of us were working full-time, and moving from a 50m² (540 sq ft) apartment to nearly a 200m² (2,150 sq ft) house was quite an adjustment.
So, I will start keeping notes from now on.
The 1000€ is really worth it. Six identical houses were built at the same time, and during the same period, we had about 1000€ more expenses than the other five. I’m sure we actually used less than the others, but that wouldn’t matter in this case and isn’t provable anyway.
Okay, keeping records doesn’t sound like a bad idea—I should consider that.
At the beginning, it was very stressful.
Now it’s calmer but still stressful. Since we bought all the furniture for the entire house new, we had disputes and a lot of back-and-forth with various companies.
On top of that, both of us were working full-time, and moving from a 50m² (540 sq ft) apartment to nearly a 200m² (2,150 sq ft) house was quite an adjustment.
So, I will start keeping notes from now on.
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