ᐅ A faulty water softening system was installed in the new building.
Created on: 12 Feb 2018 08:29
N
Nb_17Hello everyone,
We had a water softener system installed in our new build. However, it is constantly overflowing and consuming about 25 kg (55 lbs) of salt almost every week. We reported this issue to our construction company.
The first attempt to fix it was made by their plumbing department (while they were repairing a leaking pipe). It didn’t help. Then the manufacturer was contacted. A technician came, recalibrated everything, and said it should be working properly now. The next morning, there was water standing again. A new appointment was scheduled for the following week—earlier was not possible. The appointment is tomorrow. Since then, we have had to drain the water 4 times and add another 25 kg (55 lbs) of salt once.
We are really frustrated. So, here is my question—maybe someone has experienced a similar situation. Who is responsible for covering the additional costs? We have already had to buy at least 16 bags at €18 each. Also, water is continuously running through the system and going straight into the sewer.
Of course, this isn’t a financial hardship for us, but it’s partly about principle, especially since we have received no apology from our construction company. Complaints are generally ignored there.
Thank you for your input!!
We had a water softener system installed in our new build. However, it is constantly overflowing and consuming about 25 kg (55 lbs) of salt almost every week. We reported this issue to our construction company.
The first attempt to fix it was made by their plumbing department (while they were repairing a leaking pipe). It didn’t help. Then the manufacturer was contacted. A technician came, recalibrated everything, and said it should be working properly now. The next morning, there was water standing again. A new appointment was scheduled for the following week—earlier was not possible. The appointment is tomorrow. Since then, we have had to drain the water 4 times and add another 25 kg (55 lbs) of salt once.
We are really frustrated. So, here is my question—maybe someone has experienced a similar situation. Who is responsible for covering the additional costs? We have already had to buy at least 16 bags at €18 each. Also, water is continuously running through the system and going straight into the sewer.
Of course, this isn’t a financial hardship for us, but it’s partly about principle, especially since we have received no apology from our construction company. Complaints are generally ignored there.
Thank you for your input!!
H
HilfeHilfe12 Feb 2018 08:58Hello,
first of all, how did you build or buy your house? That’s where the problem comes from.
In our case, it was a turnkey project through a developer, and the water softener system was installed by the plumber for an additional cost. So, everything related to the system was always handled by the plumber. We never had any issues with them. It’s a Grünbeck system.
Consumption is about one bag per month (for a household of 7 people). It costs €6.99 (for Grünbeck and similar systems, including VAT) at the home improvement store.
Why does your salt cost €18???
first of all, how did you build or buy your house? That’s where the problem comes from.
In our case, it was a turnkey project through a developer, and the water softener system was installed by the plumber for an additional cost. So, everything related to the system was always handled by the plumber. We never had any issues with them. It’s a Grünbeck system.
Consumption is about one bag per month (for a household of 7 people). It costs €6.99 (for Grünbeck and similar systems, including VAT) at the home improvement store.
Why does your salt cost €18???
Phew, 18 euros is quite a lot.
Have the plumber keep working on it until the system functions properly. Or, if I remember correctly from the building code, after two attempts to fix it, you may be entitled to demand that the system is replaced with a new one.
You will probably have to bear the costs yourself.
Have the plumber keep working on it until the system functions properly. Or, if I remember correctly from the building code, after two attempts to fix it, you may be entitled to demand that the system is replaced with a new one.
You will probably have to bear the costs yourself.
Ah, the water softening system is from Syr, and they recommend a salt that is unfortunately quite expensive. Apparently, using the cheaper salt from the hardware store causes the system to break down faster.
Well, who knows if we'll keep it that way.
We included the water softening system through the builder as part of the prefabricated house package.
Let’s see what happens tomorrow.
True, after two instances, we can insist on a new system, hmm.
The builder will definitely receive a polite email, even if they don’t seem to care.
Well, who knows if we'll keep it that way.
We included the water softening system through the builder as part of the prefabricated house package.
Let’s see what happens tomorrow.
True, after two instances, we can insist on a new system, hmm.
The builder will definitely receive a polite email, even if they don’t seem to care.
Nb_17 schrieb:
Oh, the water softener is from Syr, and they recommend salt that unfortunately is quite expensive. As far as I know, SYR often recommends Broxo tablets. The 25 kg (55 lbs) bag should not cost more than €9. But in general, any salt that complies with EN 973 standard works fine. Nothing will break down earlier because of that.
Nb_17 schrieb:
We had the water softener included with the production house through the general contractor. Do you even need that system, meaning, is your water particularly hard?
Nb_17 schrieb:
The general contractor will definitely get a nice email, even if they don’t care I have a feeling that aside from a proper defect notice with a deadline, your general contractor won’t be very interested. Neither friendly emails nor complaints will help much.
H
HilfeHilfe13 Feb 2018 07:03Syr does not have any flaws. It backfires if you install a no-name product without maintenance options. Here, we only use btw or Grünbeck. Their technicians are trained, so you don't have to call the expensive factory service or buy overpriced tablets.
I would talk to a lawyer and stop buying the expensive tablets.
But one bag per week is definitely too much.
I would talk to a lawyer and stop buying the expensive tablets.
But one bag per week is definitely too much.
Similar topics