ᐅ A faulty water softening system was installed in the new building.
Created on: 12 Feb 2018 08:29
N
Nb_17
Hello everyone,
We had a water softener system installed in our new build. However, it is constantly overflowing and consuming about 25 kg (55 lbs) of salt almost every week. We reported this issue to our construction company.
The first attempt to fix it was made by their plumbing department (while they were repairing a leaking pipe). It didn’t help. Then the manufacturer was contacted. A technician came, recalibrated everything, and said it should be working properly now. The next morning, there was water standing again. A new appointment was scheduled for the following week—earlier was not possible. The appointment is tomorrow. Since then, we have had to drain the water 4 times and add another 25 kg (55 lbs) of salt once.
We are really frustrated. So, here is my question—maybe someone has experienced a similar situation. Who is responsible for covering the additional costs? We have already had to buy at least 16 bags at €18 each. Also, water is continuously running through the system and going straight into the sewer.
Of course, this isn’t a financial hardship for us, but it’s partly about principle, especially since we have received no apology from our construction company. Complaints are generally ignored there.
Thank you for your input!!
We had a water softener system installed in our new build. However, it is constantly overflowing and consuming about 25 kg (55 lbs) of salt almost every week. We reported this issue to our construction company.
The first attempt to fix it was made by their plumbing department (while they were repairing a leaking pipe). It didn’t help. Then the manufacturer was contacted. A technician came, recalibrated everything, and said it should be working properly now. The next morning, there was water standing again. A new appointment was scheduled for the following week—earlier was not possible. The appointment is tomorrow. Since then, we have had to drain the water 4 times and add another 25 kg (55 lbs) of salt once.
We are really frustrated. So, here is my question—maybe someone has experienced a similar situation. Who is responsible for covering the additional costs? We have already had to buy at least 16 bags at €18 each. Also, water is continuously running through the system and going straight into the sewer.
Of course, this isn’t a financial hardship for us, but it’s partly about principle, especially since we have received no apology from our construction company. Complaints are generally ignored there.
Thank you for your input!!
HilfeHilfe schrieb:
Syr is useless. It will backfire if you install no-name products without maintenance options. Completely nonsense. SYR is just as good in quality and experience as the ones you mentioned. They have even been around for a few decades longer than the green and blue ones, and their professional trade network is well established, in some cases even better developed.
Hey, thank you very much for your assessment.
Syr is from Hans Sassenroth; I didn’t think it was so unknown. When we researched it, we couldn’t find anything negative. Well, as the saying goes, hindsight is always 20/20...
Thanks regarding the tablets—the technician who is currently here to make repairs confirmed that :-)
Syr is from Hans Sassenroth; I didn’t think it was so unknown. When we researched it, we couldn’t find anything negative. Well, as the saying goes, hindsight is always 20/20...
Thanks regarding the tablets—the technician who is currently here to make repairs confirmed that :-)