Hello everyone,
I have additionally commissioned my heating installation company to carry out the bathroom installation on a time-and-materials basis.
The last delivery of two washbasins and vanity units arrived, and the company was notified. After about a week, I received a call saying that the installation would start the very next day at 10 a.m. However, the company only arrived at 2 p.m., installed most of the items, and left after 2 hours. The following day, the company came back (at 11 a.m.) and finished the remaining work within 1 hour (this was on a Friday).
Now I have received an invoice:
Day 1: travel distance (km)
Day 1: travel time
Day 1: 2 hours labor time
Day 2: travel distance (km)
Day 2: travel time
Day 2: 1 hour labor time
The breakdown is accurate, and I’m sure many here could reference legal provisions to confirm that this is acceptable under the law.
But just the travel distance and time make up more than half of the invoice. Personally, I feel this is unfair. They could have easily completed the work in one day. Why they had to leave, I can only speculate. But even earlier during the heating installation, work always ended at 4 p.m.
Have you experienced something similar? Is there any way I can dispute these double travel charges?
Thanks and best regards,
Stefan
I have additionally commissioned my heating installation company to carry out the bathroom installation on a time-and-materials basis.
The last delivery of two washbasins and vanity units arrived, and the company was notified. After about a week, I received a call saying that the installation would start the very next day at 10 a.m. However, the company only arrived at 2 p.m., installed most of the items, and left after 2 hours. The following day, the company came back (at 11 a.m.) and finished the remaining work within 1 hour (this was on a Friday).
Now I have received an invoice:
Day 1: travel distance (km)
Day 1: travel time
Day 1: 2 hours labor time
Day 2: travel distance (km)
Day 2: travel time
Day 2: 1 hour labor time
The breakdown is accurate, and I’m sure many here could reference legal provisions to confirm that this is acceptable under the law.
But just the travel distance and time make up more than half of the invoice. Personally, I feel this is unfair. They could have easily completed the work in one day. Why they had to leave, I can only speculate. But even earlier during the heating installation, work always ended at 4 p.m.
Have you experienced something similar? Is there any way I can dispute these double travel charges?
Thanks and best regards,
Stefan
I cannot understand this. If we can foresee that a task will require overtime to complete, then we simply do it that way to avoid additional travel costs. In my opinion, this also makes sense from the contractor’s own workflow perspective.
If I am forced to leave the construction site prematurely, that is my responsibility, and these additional costs are then charged to the client who "forces" me to leave the site, provided it is not my fault.
I assume this can be resolved informally and the second trip does not have to be paid for, but the overall situation should be considered.
Best regards
Dirk Grafe
If I am forced to leave the construction site prematurely, that is my responsibility, and these additional costs are then charged to the client who "forces" me to leave the site, provided it is not my fault.
I assume this can be resolved informally and the second trip does not have to be paid for, but the overall situation should be considered.
Best regards
Dirk Grafe
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