Hello,
I finally decided to register here and hope to get some expert advice.
We installed about 150m² (1,615 sq ft) of oak lava oil-finished wide plank flooring. The planks are quite rustic, and the offer already mentioned that occasional checks (splits) may occur and are excluded from the warranty.
So far, about 100 spots in our apartment have been repaired where the top layer slightly peeled off: the affected areas were cut out and filled with a black wax stick. Some of these spots are quite large, and the repairs are clearly visible. For us, 100 spots are no longer "occasional," as stated in the offer.
Now, some of these repaired spots, as well as other areas, are peeling again. We are especially concerned about potential injury risks since we have a 6-month-old daughter who will soon start crawling.
Today, the owner of the parquet company finally came to inspect the floor personally. Some planks will be replaced as a goodwill gesture. At the same time, he said that this is completely normal for this grade of flooring, that he has the same floor at home, it is his best-selling product, and that we are the first to complain about it.
Fortunately, we are in a strong negotiating position, but I don’t want to go into that here (family connections).
But now the question remains: Is this really normal? Extensive online research has not really helped me.
I hope to get some answers here.
Best regards and many thanks in advance
I finally decided to register here and hope to get some expert advice.
We installed about 150m² (1,615 sq ft) of oak lava oil-finished wide plank flooring. The planks are quite rustic, and the offer already mentioned that occasional checks (splits) may occur and are excluded from the warranty.
So far, about 100 spots in our apartment have been repaired where the top layer slightly peeled off: the affected areas were cut out and filled with a black wax stick. Some of these spots are quite large, and the repairs are clearly visible. For us, 100 spots are no longer "occasional," as stated in the offer.
Now, some of these repaired spots, as well as other areas, are peeling again. We are especially concerned about potential injury risks since we have a 6-month-old daughter who will soon start crawling.
Today, the owner of the parquet company finally came to inspect the floor personally. Some planks will be replaced as a goodwill gesture. At the same time, he said that this is completely normal for this grade of flooring, that he has the same floor at home, it is his best-selling product, and that we are the first to complain about it.
Fortunately, we are in a strong negotiating position, but I don’t want to go into that here (family connections).
But now the question remains: Is this really normal? Extensive online research has not really helped me.
I hope to get some answers here.
Best regards and many thanks in advance
11ant schrieb:
[****] It seems some parts of the text might have been lostNot at all. The sentence I used is based on the verb "splittern" (to splinter).
Simplified again as a main clause:
"A floorboard must not splinter under any circumstances"
-----------------
Regards, KlaRa
KlaRa schrieb:
Not at all.
The sentence I used is based on the verb "to splinter."
To simplify once more as a main clause:
"A floorboard must not splinter under any circumstances" Uh, yes, you convinced me there — shame on me, considering my own sentences are usually even longer. However, between
KlaRa schrieb:
Depending on the grading criteria (which is listed on the product data sheet or should be noted on the outer packaging), [ ]
The limit of goodwill has already been exceeded with cracks filled with black filler. I still suspect missing words.
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
11ant schrieb:
Uh, yes, you convinced me there – shame on me, considering my own sentences are often even longer. However, I still suspect missing words in between. Unfortunately, that is also correct!
Addition:
“Depending on the grading criteria (...), filled knot holes and patched cracks may definitely occur to varying degrees.”
-----------------------------------
(Thanks for the note!)
KlaRa schrieb:
As a general rule for wooden floorboards, decking boards, and all wood-based materials:
Splintering, which poses a risk of injury, must never occur in a board!
Depending on the grading criteria (which is indicated in the product datasheet or should be noted on the outer packaging),
for cracks filled with a black filler compound, the limit of goodwill has already been exceeded.
There are different grading standards in wood sorting, depending on what the customer has agreed upon with the supplier (or what is advertised for the flooring).
For the grading with the lowest requirements, the following apply:
- Knots without size limits
- Filled knots and filled cracks
- Sapwood and natural grain patterns
- Strong color and texture variations
However, the color variation of the filler should not deviate as much as shown in the picture/photo, and the size or length of the cracks would also be a reason to question the original grading.
As soon as the visual appearance is significantly affected by filled cracks, knots, or sapwood, the supplier can no longer justify lower purchase costs. This only does not apply if the client (provably) was informed about these aspects before purchase.
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Regards, KlaRaFirst of all, many thanks. Here is the datasheet from the offer:
Country house plank flooring HAIN
----------------------------------------
Wood species: BURR OAK
Grade: Black Lava
Surface finish: Clear oiled
Texture: Brushed
Edges: Micro bevel on long edges
Dimensions: 195 x 2200 mm (7.7 x 86.6 inches), up to
17% half-length boards
Thickness: 15 mm (0.6 inches)
Installation pattern: Irregular bonding
Wood hardness: 3.4 (Hard)
Darkening: Slight
Swelling rate: 0.22 (Low)
As an addition, the following note was included:
The smoking process can only be controlled to a limited extent.
The final color of the oak depends not only on
the smoking time but especially on
the natural tannin content of the oak wood.
It is completely normal for varying shades to occur during smoking.
This product may show so-called "peel cracks"
(a special type of heartwood crack, recognizable as flaky
delamination). This kind of crack is excluded from warranty claims. Please observe ambient climate conditions
when used with underfloor heating, see care instructions. --> The question here is what exactly does "may" mean. We have many areas with this issue; today we just discovered another one because my wife caught her sock on it:
When you catch your sock on such a spot repeatedly, this will inevitably cause the material to chip or splinter over time.
What alternatives to filler material exist for repairs? The head of the installation company came to inspect and said that next time they would leave us a wax repair stick so we could do the repairs ourselves. However, the repair stick material is different from the filler compound used for patching.
At what point is it too much? We have so many spots like these...
Luttrich schrieb:
Country-style plank flooring HAIN
----------------------------------------
Wood species: MARONE OAK
Grade: Black Lava
Finish: Clear oiled
Texture: Brushed
Edges: Micro bevel on long sides
Dimensions: 195 x 2200 mm (7.7 x 86.6 inches), up to 17% half-lengths
Thickness: 15 mm (0.6 inches)
Installation pattern: Irregular staggered joint
I have had very good experiences with HAIN country-style planks and find their look amazing—especially because of the fine micro bevel compared to other manufacturers. Of course, it’s a matter of personal taste, but I like the “flat look” since the small bevel makes the individual planks stand out visually less.
In a different case, I chose HAIN oak country planks Ambiente 11 mm (0.4 inches) thick, 19.5 cm (7.7 inches) wide, 200 m² (2,150 ft²) Classic grade and 100 m² (1,075 ft²) Vario grade, brushed and white oiled, lengths 240/220/200 cm (94.5/86.6/78.7 inches), and even after more than 6 years I have practically no comparable problems. That is really frustrating because this is not cheap DIY store flooring. I wonder if the Marone oak smoking process might contribute to the issue of peeling cracks.
And no, I am not connected to the company HAIN, just a satisfied customer.
schubert7919 Nov 2023 19:01What else should the seller have written? He explicitly points out this problem! Or should he have stated… it definitely occurs frequently and 100% of the time. But we are not in the USA…
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