ᐅ Switching Electricity/Gas Supplier

Created on: 19 Mar 2020 07:50
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SenorRaul7
Hello,

we have now been living in our newly built house for six months, and the electricity and gas consumption is starting to stabilize, making it easier to estimate future usage.

After moving in, we initially ended up with the expensive default energy supplier tariff from eon-Avacon. Now, for the first time, I am seriously considering switching. My preliminary research shows that there is significant potential to save money.

Is it really as simple as the internet (well-known comparison websites, etc.) makes it seem?

I’m sure some of you switch providers regularly (annually?). What do you pay attention to when doing so? Does the transition go smoothly? And what are your thoughts on green energy tariffs?
Pinky030119 Mar 2020 16:41
Search for this on Google. I found the following at a consumer advice center:

If you cancel the contract after a minimum term of 12 months, it may happen that the new customer bonus is denied. Payment often requires a 12-month supply of electricity. However, this period is often not yet reached after the initial contract term, since the contract is usually signed before the supply actually begins.

Background: The supply period is not the same as the contract term!

The supply period begins with the delivery of electricity and usually starts significantly later than the contract term, which begins when the contract is signed. This means: If you cancel a contract with a 12-month minimum term at the end of the first contract year, you typically cannot reach the 12-month minimum supply period — and the bonus may be lost. A bonus tied to the contract term rather than the supply period is legally more secure for you.

Tip: Before signing a contract, ask the provider how they handle the payout of the new customer bonus if you cancel after one year of the contract term — and search online to see if other electricity customers have had problems receiving the bonus. It is also important to know that some companies have gone insolvent after promising bonus payments to customers after 12 months. This can cause major difficulties in getting the money — even if you have met the conditions for the bonus.
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nordanney
19 Mar 2020 16:49
In 98% of cases, everything runs smoothly. There are always a few bad apples, but you cannot protect yourself from them. Greed also plays a role here.
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SenorRaul7
19 Mar 2020 18:44
@Pinky0301 That’s exactly the problem I mean.

For me, these two sentences contradict each other in the Vattenfall example:

“This new customer bonus will be forfeited if the contract is terminated by you before 12 months of supply have elapsed.
The bonus will not be forfeited if the contract ends after 12 months.”
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nordanney
19 Mar 2020 18:59
SenorRaul7 schrieb:

For me, these two sentences contradict each other in the Vattenfall example:

“This new customer bonus will be forfeited if you terminate the contract before 12 months of supply have been completed.
The bonus will not be forfeited if the contract ends after 12 months.”
Vattenfall works. The billing for my mother was just processed. All the major providers work. Contract start equals the supply start, and the contract ends 12 months later. It also works with Grünwelt, E wie Einfach, Stromio, Strogon – and even with BEV it worked before the insolvency. I have had all of these as providers over recent years.
Pinky030119 Mar 2020 19:00
Sorry, you need to be a bit proactive as well. Look for reviews on Google. If that’s not enough, call and ask directly.
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SenorRaul7
19 Mar 2020 19:13
Pinky0301 schrieb:

Sorry, you also have to be a bit proactive. Look for reviews on Google. If that's not enough, then call and ask.

I will do that. And in the meantime, I'm also asking here for additional or more recent experiences. Thanks, @nordanney, then I probably can't go wrong starting with Vattenfall. It should be similar with gas.