Hello everyone,
We are currently renovating and wanted to replace the windows as well. We obtained quotes and discussed everything in person on-site with a window installer. The windows and patio door were delivered and installed. During installation, various scratches, dirt, and other damage occurred. The patio door (sliding element) was even delivered differently than what was agreed upon. Additionally, there are many scratches on the guide rail. Incorrect handles were also installed. When I questioned whether this was correct, I was only asked if I was trying to fool the window installer. What should I do?
Best regards
We are currently renovating and wanted to replace the windows as well. We obtained quotes and discussed everything in person on-site with a window installer. The windows and patio door were delivered and installed. During installation, various scratches, dirt, and other damage occurred. The patio door (sliding element) was even delivered differently than what was agreed upon. Additionally, there are many scratches on the guide rail. Incorrect handles were also installed. When I questioned whether this was correct, I was only asked if I was trying to fool the window installer. What should I do?
Best regards
icandoit schrieb:
formally, it is insufficient.Before raising formal complaints about defects, I try to reach a consensus through dialogue. If that is not possible for certain reasons, the defect is then formally reported.
MayrCh schrieb:
Before I start raising complaints about defects, I try to reach a consensus through dialogue.
If that is not possible for any reason, the defect will be formally reported. Hello! The window installer is mocking you and not answering the phone! This is no longer a laughing matter.
H
hampshire22 Feb 2021 09:13icandoit schrieb:
That may sound nice, but formally it is insufficient.That’s exactly the point. The information is incomplete and unorganized. How can anyone develop a good negotiation strategy based on that? Legally, all is lost unless something substantial is added. You’re right; if the window manufacturer wants to, they can leave the original poster hanging indefinitely. Complaining, threatening, or lashing out won’t help. Do you have a better alternative than removing emotions and approaching the conversation calmly—first seeking to understand the situation, then taking the lead? A confrontation is almost certain to be lost. Involving a lawyer will only increase the damage.hampshire schrieb:
Turning on a lawyer only makes the damage worse.I never mentioned a lawyer.
A proper defect notice with a deadline. Otherwise, the window installer will just keep laughing at you.
H
hampshire22 Feb 2021 09:23A properly structured notice of defects with a deadline is an effective tool when no agreement can be reached and remains a valid step—as long as no deadlines are missed.
icandoit schrieb:That’s true. No one claimed otherwise.
I never mentioned a lawyer.