Hello everyone,
We are currently renovating and wanted to replace the windows as well. We obtained quotes and discussed everything in person on-site with a window installer. The windows and patio door were delivered and installed. During installation, various scratches, dirt, and other damage occurred. The patio door (sliding element) was even delivered differently than what was agreed upon. Additionally, there are many scratches on the guide rail. Incorrect handles were also installed. When I questioned whether this was correct, I was only asked if I was trying to fool the window installer. What should I do?
Best regards
We are currently renovating and wanted to replace the windows as well. We obtained quotes and discussed everything in person on-site with a window installer. The windows and patio door were delivered and installed. During installation, various scratches, dirt, and other damage occurred. The patio door (sliding element) was even delivered differently than what was agreed upon. Additionally, there are many scratches on the guide rail. Incorrect handles were also installed. When I questioned whether this was correct, I was only asked if I was trying to fool the window installer. What should I do?
Best regards
superzapp schrieb:
I understood that there was not even an order placed, neither written nor verbal... Only a quote that was discussed on site to clarify details of the offer? Question to the original poster: Is that correct? Verbal contracts must also be honored.
The details discussed sound like an agreement was reached. Therefore, the order was accepted.
Florian B schrieb:
Requested quotes and discussed everything directly on site with a window manufacturer. Windows and patio door were delivered and installed.Here is a quick summary. It includes a (verbal) acceptance of the offer: "discussed and delivered."K
knalltüte21 Feb 2021 11:08So far, I still don't see an order confirmation from the original poster. Detailed discussions about the offers could also take place to ensure they fit. Clarification should be possible through the original poster...
superzapp schrieb:
So far, I still don’t see any order confirmation from the original poster (OP). Offers could also be discussed in detail to make sure they fit. The OP should be able to clarify this...So you mean that they shouldn’t accept ownership of the windows manufacturer’s goods if they weren’t ordered? In that case, they should have said so immediately. Installing first and then claiming the windows were unwanted won’t stand in court.Aside from the delay this causes.
Yes, the OP should clarify this. After all, it’s the topic of the post.
Otherwise, I still suggest officially notifying defects in writing and requesting their proper correction within the set deadline.
superzapp schrieb:
I still don’t see any contract confirmation from the original poster. Offers could also be discussed in detail to make sure they fit. Clarification is probably possible by the original poster... Florian B schrieb:
The sliding element was ordered with anthracite on the outside and white on the inside. The original poster themselves mention that it was ordered. So, in my opinion, the question of contract confirmation is not really relevant. There is nothing to add to the statements by @hampshire.
MayrCh schrieb:
There is nothing to add to the statements made by @hampshire.That may sound polite, but formally it is insufficient.