Hello everyone,
We are currently renovating and wanted to replace the windows as well. We obtained quotes and discussed everything in person on-site with a window installer. The windows and patio door were delivered and installed. During installation, various scratches, dirt, and other damage occurred. The patio door (sliding element) was even delivered differently than what was agreed upon. Additionally, there are many scratches on the guide rail. Incorrect handles were also installed. When I questioned whether this was correct, I was only asked if I was trying to fool the window installer. What should I do?
Best regards
We are currently renovating and wanted to replace the windows as well. We obtained quotes and discussed everything in person on-site with a window installer. The windows and patio door were delivered and installed. During installation, various scratches, dirt, and other damage occurred. The patio door (sliding element) was even delivered differently than what was agreed upon. Additionally, there are many scratches on the guide rail. Incorrect handles were also installed. When I questioned whether this was correct, I was only asked if I was trying to fool the window installer. What should I do?
Best regards
F
Florian B20 Feb 2021 13:23ypg schrieb:
Most negative reactions come from inappropriate statements or actions. Therefore, one should first reflect on whether the "tone" of their own behavior is justified.
I find the headline here quite specific, and statements like "was even delivered incorrectly"... I hope that words like nonsense were not thrown at the contracting party, as happens here in the forum.
No, it is clear that tone matters. Delivered incorrectly, since we originally ordered a different sliding element and now received another one, which also arrived scratched and installed quite poorly.
The scratches all seem to follow the same pattern, just fading downward. Have you checked if they are residues that could be cleaned off?
Unfortunately, they cannot be cleaned off.
Otherwise, the formal route with a defect notice is the best approach – have you already paid?No, nothing paid yet.
F
Florian B20 Feb 2021 13:24ypg schrieb:
This appears three times in a similar form.
But let's wait and see if the friendly Florian B can polish it away 🙂 No, unfortunately, it can’t be polished away. ;-)
F
Florian B20 Feb 2021 13:26ypg schrieb:
I actually see more: [ATTACH alt="E38FC7DF-6BB7-4F1C-A140-213729C7AB67.jpeg"]57726[/ATTACH][ATTACH alt="23B4383F-99C9-45C0-9C62-CADF05D89E11.jpeg"]57727[/ATTACH] I wouldn’t like that either. These are clearly damages. Please include a scale in the photos next time. However, tone is always key, as is the formality of the complaint. Especially when newly installed and then left like this. Of course, tone is important, but when you try repeatedly to reach the supervisor and he is always unavailable, in meetings, etc., it does feel a bit odd.
F
Florian B20 Feb 2021 13:30icandoit schrieb:
As ypg already mentioned, issue a defect notification with a deadline for correction.
Can you at least prove exactly what you ordered?
Is there a final order protocol or an order confirmation?
Could the black scratches also be caused by incorrect handling or contamination?
Did you report the defects while they were still on site? Otherwise, every subcontractor will try to blame the others.
Refuse acceptance until the defect is fixed. Withhold part of the outstanding payment.A quote was provided, but there was never any order confirmation or anything signed.
The installers didn’t have me sign anything on site. Their response was, “Resolve this with the supervisor.”
The electrician and heating technician were also on site and already told me how the old unit was torn out and the new one was just thrown in.
I have not received an invoice yet.
F
Florian B20 Feb 2021 13:41icandoit schrieb:
Oral communication is possible, of course. But then you have nothing in writing. At least you should have a negotiation record.
No phone calls! Always in writing. On the other hand, he also has nothing in writing if things get serious. Which I don’t expect, nor do I want it to come to that.
The offer included a different sliding element than what was delivered. So technically that is incorrect, right?