Hello everyone,
We are currently renovating and wanted to replace the windows as well. We obtained quotes and discussed everything in person on-site with a window installer. The windows and patio door were delivered and installed. During installation, various scratches, dirt, and other damage occurred. The patio door (sliding element) was even delivered differently than what was agreed upon. Additionally, there are many scratches on the guide rail. Incorrect handles were also installed. When I questioned whether this was correct, I was only asked if I was trying to fool the window installer. What should I do?
Best regards
We are currently renovating and wanted to replace the windows as well. We obtained quotes and discussed everything in person on-site with a window installer. The windows and patio door were delivered and installed. During installation, various scratches, dirt, and other damage occurred. The patio door (sliding element) was even delivered differently than what was agreed upon. Additionally, there are many scratches on the guide rail. Incorrect handles were also installed. When I questioned whether this was correct, I was only asked if I was trying to fool the window installer. What should I do?
Best regards
Florian B schrieb:
Please zoom in! Scratches every 5-10cm (2-4 inches). The electrician was also on site and witnessed the installation.I can’t see anything. Sorry.
H
HilfeHilfe20 Feb 2021 06:49I don’t see anything either... maybe with a magnifying glass on site
As ypg already mentioned, create a defect notice with a deadline for rectification.
Can you at least provide proof of exactly what you ordered?
Is there a record of the final order? Or an order confirmation?
Could the black scratches also be caused by incorrect handling or contamination?
Did you report the defects while the workers were still on site? Otherwise, each subcontractor might blame the others.
Refuse acceptance until the defect is fixed. Retain part of the outstanding payment.
Can you at least provide proof of exactly what you ordered?
Is there a record of the final order? Or an order confirmation?
Could the black scratches also be caused by incorrect handling or contamination?
Did you report the defects while the workers were still on site? Otherwise, each subcontractor might blame the others.
Refuse acceptance until the defect is fixed. Retain part of the outstanding payment.
HilfeHilfe schrieb:
I don’t see anything either ... maybe with a magnifying glass on siteI can see it.
icandoit schrieb:
I can see it. [ATTACH alt="Scratch.JPG"]57723[/ATTACH]This appears three times in a similar form. But let's wait and see if the helpful Florian can polish it out 🙂