ᐅ The wrong patio slabs were delivered but have already been installed.
Created on: 24 Oct 2025 07:26
M
manne7
Hello,
we had terrace slabs from a tile specialist store delivered to our home for sampling, selected a color, and placed an order.
The slabs were delivered and checked by us (the name of the sample slab was compared with the name on the packaging of the delivered slabs).
After installing about three-quarters of the slabs (bonded installation), it seemed to us that the slabs are somewhat lighter than the ones we selected.
We contacted the tile specialist store and went there with one of our slabs for comparison. The result was that the delivered slabs are the wrong ones.
The color we chose and ordered was Cream, but a different color was delivered, even though the packaging of the delivered slabs says Cream.
Unfortunately, we only noticed this so late.
Do we now have to accept this as is, or is the tile specialist store/manufacturer obliged to cover the costs of removal and re-delivery of the correct slabs? The defect clearly lies with the manufacturer; if the correct name had been on the packaging, we would have noticed it earlier.
we had terrace slabs from a tile specialist store delivered to our home for sampling, selected a color, and placed an order.
The slabs were delivered and checked by us (the name of the sample slab was compared with the name on the packaging of the delivered slabs).
After installing about three-quarters of the slabs (bonded installation), it seemed to us that the slabs are somewhat lighter than the ones we selected.
We contacted the tile specialist store and went there with one of our slabs for comparison. The result was that the delivered slabs are the wrong ones.
The color we chose and ordered was Cream, but a different color was delivered, even though the packaging of the delivered slabs says Cream.
Unfortunately, we only noticed this so late.
Do we now have to accept this as is, or is the tile specialist store/manufacturer obliged to cover the costs of removal and re-delivery of the correct slabs? The defect clearly lies with the manufacturer; if the correct name had been on the packaging, we would have noticed it earlier.
H
hanghaus202324 Oct 2025 13:00Such a significant difference could also have been noticed upon delivery. What does the specialist store say about this?
H
hanghaus202324 Oct 2025 13:07The fact that you have already installed them is not the supplier’s problem. Otherwise, you can demand a correct delivery. Why the supplier made a mistake is not your concern.
My gut feeling is that you should have checked the correctness before installation since you ordered the panels.
Dismantling and reinstallation would then be your responsibility.
Return and replacement would be the supplier’s matter.
It would also be questionable how to assess the depreciation of the installed material.
If there is nothing seriously wrong with the color tone, a price reduction for everyone is probably the better option.
Dismantling and reinstallation would then be your responsibility.
Return and replacement would be the supplier’s matter.
It would also be questionable how to assess the depreciation of the installed material.
If there is nothing seriously wrong with the color tone, a price reduction for everyone is probably the better option.
May I share my opinion?
If this were to go to court, it would probably end like the “Hornberger Schießen” (a pointless dispute)!
The expert can only assess the technical situation.
Looking at the two previous photos, the difference in brightness based on the grayscale standard, which experts use in such cases, is already significant.
Now it depends on the legal interpretation of the issue, which is complex and ultimately reserved for lawyers (not me).
Who ordered what with a sample for approval? Who had to check the delivery? When did the client notice it, and why not earlier?
For us technicians, the evaluation is the easier part, but legally this could drag on indefinitely.
Sometimes, at least in my 35 years of experience, the client—even when right—has little choice but to grit their teeth. Investing a large sum in a legal dispute that may only result in a minor compensation is uneconomical and very stressful.
Usually, a settlement is reached in court—and the plaintiff often still has to keep the unwanted tiles...
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Please consider the next steps carefully: KlaRa
If this were to go to court, it would probably end like the “Hornberger Schießen” (a pointless dispute)!
The expert can only assess the technical situation.
Looking at the two previous photos, the difference in brightness based on the grayscale standard, which experts use in such cases, is already significant.
Now it depends on the legal interpretation of the issue, which is complex and ultimately reserved for lawyers (not me).
Who ordered what with a sample for approval? Who had to check the delivery? When did the client notice it, and why not earlier?
For us technicians, the evaluation is the easier part, but legally this could drag on indefinitely.
Sometimes, at least in my 35 years of experience, the client—even when right—has little choice but to grit their teeth. Investing a large sum in a legal dispute that may only result in a minor compensation is uneconomical and very stressful.
Usually, a settlement is reached in court—and the plaintiff often still has to keep the unwanted tiles...
-------------------
Please consider the next steps carefully: KlaRa