ᐅ Was this linoleum flooring installed correctly and according to professional standards?

Created on: 1 Aug 2018 10:03
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cdaenzer
Hello everyone,
we are a bit uncertain about our new floor and hope to get some professional opinions here.
In our newly constructed extension, we had a plain-colored linoleum floor installed. The dry screed (Fermacell Powerpanel 1000x1250mm + dry screed material) was laid by another company, but it was not perfectly level; instead, there are rises towards the corners of about 2-5mm (0.08-0.2 inches).
The floor installer inspected it beforehand and said this could be easily leveled.
The high spots were knocked down, a leveling compound was poured and smoothed. We were instructed not to walk on the floor for one day (which we adhered to). Then the linoleum was installed.
Now, especially near the wall connections, there are waves in the floor and also noticeable small height variations across the surface.

I brought this to the attention of the floor installer, who came back and checked the floor with a 1m (3.3 ft) spirit level and feeler gauges.
He then referred to the DIN 18202 standard and said everything was within the tolerance of 4mm (0.16 inches) per 1m (3.3 ft).

Attached are some pictures.

Is this work professionally done and acceptable, or not?
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Payday
19 Aug 2018 17:23
It’s always impressive when a tradesperson cites a DIN standard. Ask them to come back with the exact DIN and show it to you. Because there is a 1,000,000% chance they don’t actually have it.

A quick one-minute online search will show that what is being presented does NOT meet the current state of the art.

Logically, you must report the defect in writing (not by email) and, of course, withhold payment. If they complain, it is THEIR responsibility to prove that the work was carried out professionally. For example, they could do this by bringing the DIN standard and showing you the relevant passage.

From what it looks like, this is something you could do yourself and save a lot of money. If chairs wobble, the DIN standard has definitely not been followed ^^
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Tego12
19 Aug 2018 19:19
Just because a certain DIN standard was not followed in one specific case does not necessarily mean that the craftsman will lose in court. If it is an isolated instance where the DIN standard was not met and everything else is in order... it is unlikely that a judge would decide against them.

But first, I would reduce the invoice... the next step is up to the craftsman, and then you can always reconsider 😉
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Payday
20 Aug 2018 10:44
From the pictures, it doesn’t look like this problem is limited to just one spot. The photos may also have been taken from a very unfavorable angle, and it is certainly not easy to lay something this straight—especially with the skirting board, which reveals even the smallest irregularities immediately. Once the flooring is glued down, it is hardly possible to lift it up, properly refit the underlay, and lay it again. In that case, a partial payment doesn’t make much sense, since the damage is even greater than the invoice amount (an estimated damage amount multiplied by about 3 can be withheld). First, the material would need to be removed (costs) and disposed of (costs). Then it would all have to be done over again...

Maybe one solution would be to agree on a reduced payment. But it should still be worthwhile. For that, you would need prices.
Do you have the cost for materials and labor? Is it possible to lift the flooring and reuse it?
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Nordlys
20 Aug 2018 11:15
Linoleum is always fully glued down, with seams heat-welded. This is not suitable for just any home or handyman service that installs laminate flooring. It requires advanced skills—clearly a case of being overwhelmed. The company. Karsten
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cdaenzer
21 Aug 2018 09:17
Hello,

I have set the deadline for defect remediation by registered mail, until September 24th, as I will only return from vacation on the 6th.
I received the invoice before completion; the maintenance joints and connection joints of the baseboards were not finished yet.
The floor looks like this all around at the walls.
You can also see “snake-like” lines of the adhesive or leveling compound in two spots and small waves throughout the floor. In addition, the floor exceeds 4mm (0.16 inches) at least in two places.
Furthermore, there is a height difference of about 2.5 meters (8.2 feet) in the floor. If I place a 2.5-meter-long (8.2 feet) straightedge at a 90-degree angle with one end on it, there is about 12mm (0.47 inches) of clearance to the floor at the cantilever approximately 2 meters (6.6 feet) away on the other end…

In total, the area is 25 square meters (269 square feet), and the invoice amounts to 2,250 euros.
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Payday
21 Aug 2018 18:40
So for just under 100€/sqm, you can definitely expect a completely different quality.
I think nordlys hit the nail on the head: the worker simply did not have the skills. I wouldn’t pay him anything for that. If anything, compensation for the costs of removal would be more appropriate.

How much does the material cost?