Hello!
We have a typical Northern German problem – the weather is changing and it’s getting stormy here.
During the summer temperatures today, we set up and used our brand-new ( 🙁 ) cantilever umbrella.
Now, in the evening, we wanted to close it, but when turning the crank counterclockwise, the umbrella doesn’t close; instead, the crank handle comes off in our hand.
It unscrews from the thread.
There was a small screw inside, which we tried to screw back in, but when turning counterclockwise again, it just falls out.
This is our first (and probably last) cantilever umbrella. Can anyone give us quick advice on how to close it without the crank, preferably without damaging it?
I couldn’t find any useful information on Google.
If I leave it open, it will probably end up three properties down tomorrow. 🙁
We have a typical Northern German problem – the weather is changing and it’s getting stormy here.
During the summer temperatures today, we set up and used our brand-new ( 🙁 ) cantilever umbrella.
Now, in the evening, we wanted to close it, but when turning the crank counterclockwise, the umbrella doesn’t close; instead, the crank handle comes off in our hand.
It unscrews from the thread.
There was a small screw inside, which we tried to screw back in, but when turning counterclockwise again, it just falls out.
This is our first (and probably last) cantilever umbrella. Can anyone give us quick advice on how to close it without the crank, preferably without damaging it?
I couldn’t find any useful information on Google.
If I leave it open, it will probably end up three properties down tomorrow. 🙁
gmt94 schrieb:
I would use a pipe wrench, placing the jaws on the two ridges and then turn it to the left. Or, if available, use a left-hand extractor in the bore. The thread inside is already damaged anyway. I wouldn’t do that. Afterwards, they might claim you caused the damage. File a complaint about the defect and ask for a replacement or a refund. The fact that it doesn’t close properly should be pointed out to the retailer. It shouldn’t be your problem.
... to me, this looks easy to fix. The crank, like the shaft, has a rectangular shape. The screw should hold the crank on the shaft, and the rectangular shape prevents it from turning. The thread in the shaft is damaged, so the screen cannot be repaired by itself (I probably could 😉 by reaming the thread with a bottoming tap to the next size, then putting in a matching screw – done. Here: return to sender
Tarnari schrieb:
I wouldn’t do that. Later, they might claim that you caused the damage. Report the defect and ask for a replacement or a refund. The fact that it doesn’t close properly, I would leave with the dealer. It shouldn’t be your problem.Your priority should be to find a quick solution to secure the part. It won’t help you if the dealer comes in a few days, but the part is already lying in the next new housing development because the wind blew it away.
I once had a traffic light umbrella. It was a sunny day. A light breeze came into the house and suddenly a gust of wind turned the umbrella 180 degrees and also flipped it from the underside to the top. That means the bottom side ended up on top. After that, it was completely destroyed—every frame broken, and so on.
Then just get a “British-style” one.
Well, then you place the umbrella in a corner or wherever. Contact them today, point out that if there is no response, the mechanism will be destroyed to prevent damage to the surroundings, and that’s it.
This item should be claimed and either replaced or refunded.
I’m not a fan of cancellation rights, but in this case, it makes sense. Sounds like distance selling law, so make use of it.
This item should be claimed and either replaced or refunded.
I’m not a fan of cancellation rights, but in this case, it makes sense. Sounds like distance selling law, so make use of it.
