ᐅ The hardwood floor has a dent.

Created on: 27 Oct 2016 23:21
B
blauzahn
Hello,
We have purchased an apartment in a new building. The apartment was just completed. An inspection has already taken place, during which several minor defects were identified and documented. About 1.5 weeks later, we visited the apartment again and noticed a depression in the parquet floor in the living kitchen area, approximately 30 cm (12 inches) in diameter (see photo).
We have already informed the construction manager, who inspected it and said that the depression is still within the tolerance range (< 1 mm (0.04 inches) depth).
We believe it is more than that, but have not measured it ourselves yet. In our opinion, this defect should definitely be addressed because the depression is clearly visible and can be felt when walking over it.
Does anyone have experience with this type of defect? Do we have a realistic chance of having it repaired? Should we consider hiring an independent expert?
Thank you in advance.

Heller Parkettboden im Innenraum mit Holzplanken
C
Curly
29 Oct 2016 09:13
Is this a solid wood floor and lacquered?

Best regards,
Sabine
P
Payday
31 Oct 2016 19:41
Backlit, almost everything looks somehow flawed. There are simply tolerances. We have tiles where the vacuum cleaner slightly catches. Everything is within the tolerances (have checked the DIN standard myself).
Neige31 Oct 2016 20:01
That's the issue with tolerances – whether you actually have to accept everything is another matter.
B
blauzahn
31 Oct 2016 21:14
Hello, here is an update: We measured today, and the depression at the deepest point is about 4–5 mm (0.16–0.20 inches).
I’m not sure how much tolerance is allowed here, but this seems a bit too much to me...

@Curly: It is a multilayer parquet, with oak on top and a conifer wood substrate underneath.

Greetings from Berlin

Hand measuring wooden floor with ruler and wood plank during flooring installation
C
Curly
1 Nov 2016 10:31
I am a bit puzzled by the cause of this indentation. Usually, engineered wood flooring is installed as a finished product and is not sanded afterward. Only solid wood flooring is sanded and then oiled or lacquered after installation. Engineered flooring typically has a wear layer of 4–6mm (0.16–0.24 inches), but this is not enough to repair an indentation of 4–5mm (0.16–0.20 inches). Is the floor made of individual strips that were fully glued down? In my opinion, this indentation is too deep to be acceptable. You notice it all the time, especially once you are aware of it.

Best regards,
Sabine
A
Abzahler
1 Nov 2016 10:35
What does the site manager say, since the recess is not less than 1 millimeter (0.04 inches), but clearly deeper?
At least they’re not relying on eye measurement alone.