Hello,
we have two identical outdoor water faucets (model: Polar II outdoor valve by Schell) installed on different spots on the exterior wall of our house. They worked perfectly fine over the past 7 months. Two days ago, I turned on one of the faucets and watered the lawn through the attached hose as usual. After about 10 minutes, I tried to turn the faucet off by turning the handle to the right, but no matter how much I turned, the water kept flowing. As a complete DIY novice, I was quite worried at first. I then turned the handle to the right again, applying some pressure against the handle (towards the wall), and that closed the faucet.
This issue still persists with this particular faucet. To compare, I removed the handle from both faucets and noticed that on the "faulty" faucet a gold-colored part sticks out (see the attached photo, marked in red). This part is presumably called the "top part with spindle." In addition, the white plastic part can be freely turned left and right without resistance, and nothing happens. However, if I push the white plastic part firmly towards the wall/faucet while turning it, I can open and close the water flow.
For comparison: On the working faucet, the gold-colored part does not stick out, and the white plastic part is firmly in place; without the handle, I cannot turn it by hand alone.
Now for the question: I have tried, as a layperson, to gently push the white plastic part or the gold-colored part back in with light pressure, but it didn’t work. I also avoided hitting it with something hard because I am unsure if anything might break then. Does anyone have tips on how I can solve this problem?
we have two identical outdoor water faucets (model: Polar II outdoor valve by Schell) installed on different spots on the exterior wall of our house. They worked perfectly fine over the past 7 months. Two days ago, I turned on one of the faucets and watered the lawn through the attached hose as usual. After about 10 minutes, I tried to turn the faucet off by turning the handle to the right, but no matter how much I turned, the water kept flowing. As a complete DIY novice, I was quite worried at first. I then turned the handle to the right again, applying some pressure against the handle (towards the wall), and that closed the faucet.
This issue still persists with this particular faucet. To compare, I removed the handle from both faucets and noticed that on the "faulty" faucet a gold-colored part sticks out (see the attached photo, marked in red). This part is presumably called the "top part with spindle." In addition, the white plastic part can be freely turned left and right without resistance, and nothing happens. However, if I push the white plastic part firmly towards the wall/faucet while turning it, I can open and close the water flow.
For comparison: On the working faucet, the gold-colored part does not stick out, and the white plastic part is firmly in place; without the handle, I cannot turn it by hand alone.
Now for the question: I have tried, as a layperson, to gently push the white plastic part or the gold-colored part back in with light pressure, but it didn’t work. I also avoided hitting it with something hard because I am unsure if anything might break then. Does anyone have tips on how I can solve this problem?
H
HilfeHilfe15 Sep 2021 09:19new layer and it's settled, penny items
this is the best way
this is the best way
H
hampshire15 Sep 2021 13:03MaxMustaman92 schrieb:
In any case, I also removed the handle from the "working faucet" earlier and attached it to the "defective faucet with the possibly faulty plastic part." The same problem occurs: when turning (either left or right), nothing happens, no resistance can be felt, and no water flows. MaxMustaman92 schrieb:
I will buy new detent bushings tomorrow and report whether that was the cause. It doesn’t make sense to buy a part that clearly isn’t the issue. If the faucet doesn’t work with either set of detent bushings, it’s not the bushings causing the problem. You already have the result of a process of elimination. Follow @konibar’s advice directly and don’t waste any more time or money.
Hello. I also have a problem with my Polar II outdoor faucet and thought I’d continue here instead of starting a new thread.
Since the spindle is worn out, I want to replace it. The instructions mention closing the shut-off valve first. Searching online didn’t help me. Where can I close the shut-off valve? Can someone tell me? After that, I can simply unscrew the old spindle and install the new one according to the instructions, right?
The instructions only say to close the shut-off valve but don’t explain where it is or how to do it.
Best regards,
Dennis
Since the spindle is worn out, I want to replace it. The instructions mention closing the shut-off valve first. Searching online didn’t help me. Where can I close the shut-off valve? Can someone tell me? After that, I can simply unscrew the old spindle and install the new one according to the instructions, right?
The instructions only say to close the shut-off valve but don’t explain where it is or how to do it.
Best regards,
Dennis
wilsumer schrieb:
The description only says to close the preliminary shut-off valve but doesn’t say where it is or how to do it. The manufacturer can’t know where the water shut-off valve is in your house. It does not mean that you should turn off the valve at the fixture.
1. You have a separate line going outside from the water connection (or possibly from the kitchen, if that fits spatially). If installed, there is a shut-off valve there.
2. If your outdoor irrigation is part of your water supply, you must close the main valve at the house connection. Then there will be no water inside the house.
Oh, so that’s what you meant. Thanks for the quick response. As far as I know, we don’t have a separate pipe for that, and therefore no separate shut-off valve either. I’ll try it at the main connection then. We thought it might be something outside the house at the actual tap. Thanks again.