ᐅ Ordered a custom countertop from Ikea and it doesn’t fit?!

Created on: 11 Jul 2016 12:30
R
Rexima
Hello IKEA fans,

I ordered a kitchen from IKEA for the first time and also had a professional measurement done because all the walls are uneven. Additionally, I ordered a custom countertop from IKEA.

This weekend, I realized that the IKEA custom countertop does not fit. I expected a custom countertop to arrive ready for proper installation without any adjustments. Of course, I understand that I need to drill the holes for the sink and the cooktop myself, which is not the problem. The main issue is that the entire countertop dimensions do not match at all.

Am I correct in thinking that custom countertops should arrive accurately cut to size, or is it normal that I have to modify the countertop myself?

I have emailed IKEA because it’s impossible to get through by phone. I’m still waiting for a response and thought I’d ask you here to ease my mind.
R
Rexima
11 Jul 2016 15:25
Suburban means more than 100km (62 miles) for me. I will wait until Wednesday; if I don’t get a response by then, I will call them. Otherwise, I will go there on Saturday.
I
IKEA-Experte
11 Jul 2016 16:17
Is everything just placed temporarily, or why does the corner cabinet carcass not align with the tall cabinet? The drawer cabinet also doesn’t appear to be perfectly square.
I
ikfansea
13 Jul 2016 11:16
So, to me, it looks like the panels were ordered as "extra deep." Probably to compensate for the crooked and possibly uneven walls. However, this should have been agreed upon during the measurement phase or at the latest when placing the order...