ᐅ Exterior Roller Shutters Malfunctioning in Frost – Window Installer Blames User Error
Created on: 12 Mar 2021 14:07
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spochtsfreund
Hello everyone,
Unfortunately, I couldn’t find enough information and hope for your help.
Our problem involved two electric roller shutters (1 1/2 years old) (bedroom and children’s room). They stopped moving in freezing conditions, or got stuck halfway and wouldn’t move further.
The window manufacturer’s technicians came several weeks later and repaired them. Part of the shutter holders had been torn out because apparently the motor pulled too hard.
The technicians adjusted everything a bit more loosely.
Now the window manufacturer says this is not covered by the warranty because roller shutters should not be operated in freezing conditions. This is also supposedly stated in the roller shutter operating manual, which we never received.
What do you think? Was it our fault for using the roller shutters anyway? After all, our child needs to nap during the day, and we have no blackout indoors.
Thanks for your feedback and experiences.
Unfortunately, I couldn’t find enough information and hope for your help.
Our problem involved two electric roller shutters (1 1/2 years old) (bedroom and children’s room). They stopped moving in freezing conditions, or got stuck halfway and wouldn’t move further.
The window manufacturer’s technicians came several weeks later and repaired them. Part of the shutter holders had been torn out because apparently the motor pulled too hard.
The technicians adjusted everything a bit more loosely.
Now the window manufacturer says this is not covered by the warranty because roller shutters should not be operated in freezing conditions. This is also supposedly stated in the roller shutter operating manual, which we never received.
What do you think? Was it our fault for using the roller shutters anyway? After all, our child needs to nap during the day, and we have no blackout indoors.
Thanks for your feedback and experiences.
guckuck2 schrieb:
For the future, it should be clear: do not operate frozen roller shutters/blinds!You usually realize they are frozen only when it’s too late.Well, we had 2-3 weeks of the coldest winter nationwide, so there was no need to guess.
If ice and snow are stuck on the roller shutter, it’s best to avoid using the switch. Or at least don’t operate it unattended or on automatic mode, so you can turn it off quickly if needed.
If ice and snow are stuck on the roller shutter, it’s best to avoid using the switch. Or at least don’t operate it unattended or on automatic mode, so you can turn it off quickly if needed.
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spochtsfreund12 Mar 2021 17:20Thank you for your replies. According to the final inspection, we were supposed to receive an instruction manual that included information about frost protection, but either it was missing or we never got it. I still think it’s unacceptable to sell such outdated models for a lot of money nowadays. Well, when building a house, you usually don’t check the roller shutter motors yourself but trust the supplier. So, a tip for all new homeowners.