ᐅ Exterior Roller Shutters Malfunctioning in Frost – Window Installer Blames User Error
Created on: 12 Mar 2021 14:07
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spochtsfreundS
spochtsfreund12 Mar 2021 14:07Hello everyone,
Unfortunately, I couldn’t find enough information and hope for your help.
Our problem involved two electric roller shutters (1 1/2 years old) (bedroom and children’s room). They stopped moving in freezing conditions, or got stuck halfway and wouldn’t move further.
The window manufacturer’s technicians came several weeks later and repaired them. Part of the shutter holders had been torn out because apparently the motor pulled too hard.
The technicians adjusted everything a bit more loosely.
Now the window manufacturer says this is not covered by the warranty because roller shutters should not be operated in freezing conditions. This is also supposedly stated in the roller shutter operating manual, which we never received.
What do you think? Was it our fault for using the roller shutters anyway? After all, our child needs to nap during the day, and we have no blackout indoors.
Thanks for your feedback and experiences.
Unfortunately, I couldn’t find enough information and hope for your help.
Our problem involved two electric roller shutters (1 1/2 years old) (bedroom and children’s room). They stopped moving in freezing conditions, or got stuck halfway and wouldn’t move further.
The window manufacturer’s technicians came several weeks later and repaired them. Part of the shutter holders had been torn out because apparently the motor pulled too hard.
The technicians adjusted everything a bit more loosely.
Now the window manufacturer says this is not covered by the warranty because roller shutters should not be operated in freezing conditions. This is also supposedly stated in the roller shutter operating manual, which we never received.
What do you think? Was it our fault for using the roller shutters anyway? After all, our child needs to nap during the day, and we have no blackout indoors.
Thanks for your feedback and experiences.
S
spochtsfreund12 Mar 2021 14:20Unfortunately, I only know the manufacturer: "Selve." Apparently, they did not have any frost protection.
I have roller blinds that can handle that. They have an overload protection.
However, I also retrofitted a roller blind, and the exact issue you described is mentioned in the user manual.
The installer also pointed this out to me again.
If you didn’t receive any manual, nothing like that is mentioned in the terms and conditions, and you were not given any instruction, I would refuse to pay.
However, I also retrofitted a roller blind, and the exact issue you described is mentioned in the user manual.
The installer also pointed this out to me again.
If you didn’t receive any manual, nothing like that is mentioned in the terms and conditions, and you were not given any instruction, I would refuse to pay.