ᐅ Dissatisfied with plastering and painting work. How to proceed with defect correction?
Created on: 25 Oct 2025 09:02
R
Robo987
Hello everyone,
Since we are currently still abroad and our house is empty, we have been fully renovating it since the beginning of the year. Because I trained as an electrician, I am doing some of the work myself.
The house was completed in eastern Germany in 1980. The walls are covered with a very sandy plaster, which was applied rather unevenly, resulting in visible waves and irregularities at first glance.
In January, I contacted a well-known painter/plasterer master and convinced him to take on the project. He is a master craftsman and currently a one-person company; he has completed several jobs for us in the past when he still had two employees. We did not sign any contract with him. It was agreed that he would smooth out the wavy walls, then wallpaper them with glass fleece and paint them white. Installation of drywall (GKD) was also agreed upon. The planned move-in date is early November 2025. Pricing was based on time and materials.
He started the work in January and covered the wooden floors, which we want to keep. In May, he plastered over the open electrical channels and finished plastering where radiators were to be installed later, as well as the door and window reveals. Nothing happened in June and July. In August, he installed, filled, and sanded the drywall. He also began filling the remaining walls and made good progress.
At the beginning of September, we spoke on the phone. I expressed my concerns about the slow pace and worries that we might not be able to move in on time in early November, since additional work (floor sanding and lacquer) also needs to be done. I asked if I should hire someone else. He said no, he could complete everything, so I let him continue. He then worked hard for three days and finished one room where I could finally sleep when I was on site.
By September, the other trades as well as I had completed our respective work.
By the end of September, the painter had managed to do quite a bit of filling and wallpapering and came to the site whenever it suited him—usually only one day per week up to now.
The rooms are mostly finished. The hallway is still missing; I don’t know if he will manage it by November, but it’s possible.
Another well-known painter/master was on site two days ago. From his point of view, the work was not done professionally. These are the defects he noticed:
My idea is to do an inspection with the contractor when he says he is finished or sends me the invoice and point out the defects. I would give him four weeks to fix them, and if he cannot manage it, I would hire the other company to complete the remaining work and send the invoice to the first painter.
Is this approach okay, or how would you proceed?
Best regards,
Robo
Since we are currently still abroad and our house is empty, we have been fully renovating it since the beginning of the year. Because I trained as an electrician, I am doing some of the work myself.
The house was completed in eastern Germany in 1980. The walls are covered with a very sandy plaster, which was applied rather unevenly, resulting in visible waves and irregularities at first glance.
In January, I contacted a well-known painter/plasterer master and convinced him to take on the project. He is a master craftsman and currently a one-person company; he has completed several jobs for us in the past when he still had two employees. We did not sign any contract with him. It was agreed that he would smooth out the wavy walls, then wallpaper them with glass fleece and paint them white. Installation of drywall (GKD) was also agreed upon. The planned move-in date is early November 2025. Pricing was based on time and materials.
He started the work in January and covered the wooden floors, which we want to keep. In May, he plastered over the open electrical channels and finished plastering where radiators were to be installed later, as well as the door and window reveals. Nothing happened in June and July. In August, he installed, filled, and sanded the drywall. He also began filling the remaining walls and made good progress.
At the beginning of September, we spoke on the phone. I expressed my concerns about the slow pace and worries that we might not be able to move in on time in early November, since additional work (floor sanding and lacquer) also needs to be done. I asked if I should hire someone else. He said no, he could complete everything, so I let him continue. He then worked hard for three days and finished one room where I could finally sleep when I was on site.
By September, the other trades as well as I had completed our respective work.
By the end of September, the painter had managed to do quite a bit of filling and wallpapering and came to the site whenever it suited him—usually only one day per week up to now.
The rooms are mostly finished. The hallway is still missing; I don’t know if he will manage it by November, but it’s possible.
Another well-known painter/master was on site two days ago. From his point of view, the work was not done professionally. These are the defects he noticed:
- Walls are still partially wavy (visible at first glance)
- Plaster is partly hollow
- Walls inadequately prepared/sanded (imperfections show through the glass fleece)
- Wallpaper poorly glued in some places (peeling at corners and in small sections on the surface – according to him, wallpaper strips are missing)
- Switch panels cut poorly
- Unpainted areas/poorly painted spots
My idea is to do an inspection with the contractor when he says he is finished or sends me the invoice and point out the defects. I would give him four weeks to fix them, and if he cannot manage it, I would hire the other company to complete the remaining work and send the invoice to the first painter.
Is this approach okay, or how would you proceed?
Best regards,
Robo
Robo987 schrieb:
Oh, did he? Really?
There, the moderators advised me to talk to the tradesman. About the learning experience, yes. That’s what you were told.
Robo987 schrieb:
There, the moderators advised me to talk to the tradesman. Yes. Right after you noticed the poor workmanship. That was quite some time ago, and now a second professional has confirmed your suspicion of poor work.
And of course, you should tell him. However, based on what you have said about him, he probably won’t be able to fix, improve, or correct it to your satisfaction within a reasonable time. Although other forum members have asked follow-up questions, you have not answered them.
Eventually, this could lead to involving a specialist construction lawyer, and you will be left paying the learning costs already incurred.
Also, you will likely be asked more than once whether you have given him the chance to respond to his work over the past 10 months, and allowed him to make improvements.
Robo987 schrieb:
My idea would be that when the painter I hired says he is finished or sends me the invoice, I would carry out an inspection with him and point out the defects. I would give him four weeks to fix the issues, and if he doesn’t manage that, I would go to another company to complete the work and then send the bill to the first painter.
Is this okay or how would you proceed? Legally, that is not correct. The acceptance of work and formal complaints about defects must follow a specific procedure. Please look this up for yourself. But I know that you cannot simply send the invoice to a different company. And here we are again… with the specialist lawyer.
And the learning costs.
ypg schrieb:
Yes. Immediately after you noticed the poor workmanship. I did, and I have even written that here several times 😉
ypg schrieb:
Questions were asked by forum members, but you didn’t answer them. Oh, which ones? What questions do you have?
ypg schrieb:
Not legally acceptable. Final acceptance and defect notifications must follow a formal procedure. Please look it up yourself. But I know you can’t just send an invoice to the other party. And here we go again... to a specialized lawyer.
And the learning costs. That’s exactly why I am here and why forums like this exist. So what exactly is not acceptable? What is your expertise on this?
G
Gerddieter26 Oct 2025 09:28Robo987 schrieb:
We did not sign any contract or similar agreement with him.
Best regards,
Robo Hello Robo,
You are referring to the legal dispute — of course, you can proceed, but without any written record of the agreements made, you will definitely end up losing money, especially on your lawyer’s fees...
GD
Robo987 schrieb:
That’s exactly why I’m here, and why forums like this exist. So what exactly is the issue? What is your expertise on this matter? However, you’re not in a legal advice forum, nor is there a lawyer here. Besides, legal advice probably wouldn’t be given anyway.
So you have to work out the “correct” answer through brainstorming. You should be able to consider various possible answers yourself.
We can keep discussing endlessly without knowing whether the situation falls under the General Conditions of Contract for Construction Work (VOB) or the Building Code (I’m reading now that there isn’t even a contract), whether a Q2 finish is sufficient for fleece or not (usually Q3 is applied), your duty of care as the client, the craftsman’s duty of care, and so on. Ultimately, you won’t avoid learning the hard way. My expertise is in the legal system — having the right and actually getting justice are not the same, and fault cannot be divided strictly 0 to 100%.
One more thing comes to mind: the 9500€, there was an invoice for that. And you paid it without any complaints?
W
wiltshire26 Oct 2025 09:54Robo987 schrieb:
Basically, nothing concrete again. What exactly could I have done here, and how would that have improved the painter’s work? 1. Distinguish between responsibility and blame.
2. Create a clear vision and a project plan with delegated responsibilities, a schedule with milestones, and criteria.
3. Regularly discuss progress, challenges, and interim results with everyone you involve.
4. Communicate immediately if you notice anything—praise, criticism, questions for clarification, offers of help.
5. Take an interest in the people working for you and help ensure their well-being without overstepping boundaries.
Whether you did this or not, I cannot know. A situation like the one you are experiencing now is unlikely with such an approach.
There is no guaranteed method to force someone to deliver good results, but there are ways to recognize in time when you need to intervene and, if necessary, replace a person for the sake of the project.
This is result accountability, which can be fulfilled even without technical expertise.
Specific enough?
Gerddieter schrieb:
Hello Robo,
You’re talking about going to court – of course, you can do that, but without having a written record of the agreement, you will almost certainly end up paying more in legal fees – especially to your lawyer....
GD My main question is what the best solution is here, or rather, I hope to get an additional opinion based on people’s experiences.