During the tender process for our front door, our architect made a mistake for which he now refuses to take responsibility. Initially, he proposed two door options to us via email, and we clearly chose one type in writing.
However, he then listed the wrong door in the specification document. We never saw this document and only discovered the error after the door had been installed.
The architect now claims he never received the email and insists that we should have ensured that any "change requests" were actually delivered.
In short, he simply does not want to cover the damage.
We are quite upset and are now looking for a way to enforce our rights. Maybe someone here has a recommendation on how to proceed?
However, he then listed the wrong door in the specification document. We never saw this document and only discovered the error after the door had been installed.
The architect now claims he never received the email and insists that we should have ensured that any "change requests" were actually delivered.
In short, he simply does not want to cover the damage.
We are quite upset and are now looking for a way to enforce our rights. Maybe someone here has a recommendation on how to proceed?
Well, you can only keep warning against sending such things by email. But if it has to be done due to time constraints, then make sure to get a receipt confirmation. With today’s technology, this is possible. Print out this confirmation and file it together with the other documents.