ᐅ Warranty?

Hello forum members,
I’m new here and found this forum because I have a problem with my kitchen faucet. I bought it about 1.5 years ago at Ikea10 and have always cleaned it exactly as described in the care instructions—without any cleaning agents, only using a vinegar solution to remove limescale! The faucet has a steel finish, and now the coating is peeling off, which looks very unattractive.
Is it possible to exchange the faucet because this really shouldn’t happen?

I also have a second issue: I can’t find the receipt anymore, but I still have the bank statement showing the payment, since I paid for the sink and faucet by direct debit. Would that be sufficient proof of purchase? The direct debit also includes a reference number, so maybe they can access the purchase details with that?
Does anyone have experience with this?

Best regards

Ha! I found the receipt, I knew it was lying around somewhere 😀
But the question remains whether I can exchange a faucet because of something like this! Any experiences?

Hi,

could you please upload a photo?

Best regards

Nayla

Hey Nayla,
first of all, thank you for getting back to me!
I’ll upload a photo next weekend since I lent my camera to a friend who went on vacation and doesn’t have his own camera but wanted to take some photos of his trip. He’ll return it next week.
But since there’s a 10-year warranty on the kitchen faucet, it’s not really urgent 😀

I’ll get back here once he’s returned my camera, so you can see what I mean by the “peeling.” It’s quite hard to describe, and I couldn’t think of another word to explain it. 🙂

Thanks again in advance!