Hello Forum,
I’m a bit frustrated right now. On November 23rd, after 5 weeks, our custom countertop finally arrived. White laminate with an aluminum edge. Just now, when I wanted to unpack and install it, I noticed it’s damaged. Apparently, someone must have dropped it on an edge either in the warehouse or during transport. As a result, the aluminum edge is dented so badly that the underside of the countertop is also indented. Annoying!
How does IKEA usually handle situations like this? Is the exchange process straightforward? I’m really annoyed that everything will be delayed until a new countertop arrives.
I’ve also been trying to reach the hotline for 23 minutes now. :/
This is how the countertop looks at the damaged spot. I wonder where these scratches came from. Or is this normal if aluminum is bent under a certain amount of force?
I’m a bit frustrated right now. On November 23rd, after 5 weeks, our custom countertop finally arrived. White laminate with an aluminum edge. Just now, when I wanted to unpack and install it, I noticed it’s damaged. Apparently, someone must have dropped it on an edge either in the warehouse or during transport. As a result, the aluminum edge is dented so badly that the underside of the countertop is also indented. Annoying!
How does IKEA usually handle situations like this? Is the exchange process straightforward? I’m really annoyed that everything will be delayed until a new countertop arrives.
I’ve also been trying to reach the hotline for 23 minutes now. :/
This is how the countertop looks at the damaged spot. I wonder where these scratches came from. Or is this normal if aluminum is bent under a certain amount of force?
I
IKEA-Experte7 Dec 2016 14:09That is really good news. The process seems to depend greatly on who you end up dealing with.