ᐅ Plumbing Supplier vs. Plumbing Contractor

There is a lot to say about building a house. We have been through it ourselves and managed quite well. However, we deeply regret one decision. It caused us stress from the very beginning, incurred extra costs, and even now, a year and a half after moving in, it still causes problems.

When it comes to the bathroom, expectations are usually highest, and people often dream of a relaxing oasis. Friends told us about Ceramica, so we made an appointment there and planned our bathrooms.

At some point, it became clear that someone still had to install the bathroom, as Ceramica only sells the products. Most plumbing companies then refuse to get involved. We managed to convince our plumbers, who also installed the heating system for us, but that’s when the trouble began.

First of all, you have to handle the delivery yourself. Sometimes you have to pick up items there and unload them yourself, which becomes a real challenge and quite frustrating with many products. Then, some aspects of our planning were incorrect, so we constantly had to make calls and coordinate between several parties. This is a hassle you wouldn’t have at all if you ordered the bathroom directly from the plumbing installer, as they take care of everything.

Unfortunately, that was not all. The biggest problem came later. After moving into the house, we noticed an unpleasant odor coming from the toilet in the main bathroom. The plumbers couldn’t find the cause, and they searched for months in various places until they finally discovered the toilet was defective. Once it was replaced, the smell disappeared immediately.

However, the problems with Ceramica did not end there. We then received a large bill from the plumber because he hadn’t sold us the toilet. Ceramica, in turn, referred us to the manufacturer, with whom we had no contract. The sad result: we are stuck here, with a large, actually unnecessary bill, despite not being at fault.

But if you think about it carefully, we are partly to blame. We chose Ceramica despite being warned about it by our site manager beforehand.

Therefore, our recommendation to anyone building a house or renovating a bathroom: order everything from a single source. The products are the same everywhere, and nowadays, bathroom design software is widely available.

Go to your trusted plumber and don’t buy anything separately there. Problems already start with delivery, and if you’re unlucky, they will follow you long after moving in.

Is our case with this supplier an isolated incident, or is this a general issue with suppliers?