In April 2019, I ordered a Köster aluminum front door. It was supposed to be delivered at the beginning of June, with actual installation at the end of June. Then the problems began. Several of the ordered features were incorrect. The defects were supposed to be fixed within 4 weeks. When nothing had happened by early August, I had the “audacity” to complain directly to Köster. In response, I received an arrogant and unfriendly reply; the sender was so cowardly they didn’t even include their name. The door was actually repaired only at the end of August. I can only rate their customer service as 6 = insufficient. I will never do business with Köster again.
Hello
and what is this supposed to tell us?
That the installation and follow-up work were completed about 2 weeks late? And now everything is fine.
Why are you only reporting this here after about 2.5 months?
Was the presumably requested discount not sufficient?
We are still missing the thumbs-down button
Olli
and what is this supposed to tell us?
That the installation and follow-up work were completed about 2 weeks late? And now everything is fine.
Why are you only reporting this here after about 2.5 months?
Was the presumably requested discount not sufficient?
We are still missing the thumbs-down button
Olli
wrobel schrieb:
We are still missing the thumbs down button
OlliIn return, you get a thumbs up button
The interested reader might note that it took 8 weeks (end of June to end of August) to rectify the defects, and Köster didn’t even make an effort to shorten this period.
You can save your insinuation about negligence.
The level of service quality after 2.5 months may still be of interest to some readers.
You can save your insinuation about negligence.
The level of service quality after 2.5 months may still be of interest to some readers.