ᐅ Air source heat pump is not heating, but hot water works fine
Created on: 4 Oct 2018 07:21
S
Snowside
Hello everyone,
After it initially seemed like our construction would proceed without major issues, we now face a serious problem.
We have an air-to-water heat pump from Tecalor, installed by our plumbing specialist and inspected by Tecalor about 10 weeks ago. (We have been living in the house for just over 12 weeks.) The Tecalor representative was very impressed with the heating contractor’s work and assured us that he has known him for a long time and that he always does an excellent job. He said there was hardly any need to check much because the quality of work is always that good.
Well, now that the warm season is over, we discovered on Monday that our system is not heating. We do have hot water, but the underfloor heating does absolutely nothing. The plumbing company came by on Tuesday but could not get the heating to work either. I immediately tried to arrange an appointment with Tecalor on Tuesday, but the woman on the phone told me the earliest available appointment was Monday. Considering the temperature in the bathroom was only 16°C (61°F), I found that offer quite unreasonable and told her so, but all I got was a dismissive "What am I supposed to do if all employees are busy?" Reluctantly, I accepted the appointment; what else could I do?
Of course, we are now facing the worst-case scenario: on Monday, someone from Tecalor comes and tells us the system must be replaced, but that this can only happen after several weeks, and until then we will be freezing. Fortunately, the weather is expected to warm up again next week, but that’s no solution either.
Is there anything I can do or demand? Even something like a portable heater for the bathroom, with the cost covered by the plumber or Tecalor? Or are there any other legal or contractual claims in cases like this?
This whole situation makes me even more frustrated because this is not the first time we have had minor disagreements with the plumbing company (prices for ceramics, the outdoor unit of the air-to-water heat pump placed too close to the garage, price of the maintenance contract). Why should I even take on a maintenance contract with a company that makes such serious mistakes? My trust in their work has definitely been shaken. And then I have to listen to the Tecalor employee telling me how great their work is.
I hope you understand my problem and my question. I think my frustration comes across clearly.
Best regards
After it initially seemed like our construction would proceed without major issues, we now face a serious problem.
We have an air-to-water heat pump from Tecalor, installed by our plumbing specialist and inspected by Tecalor about 10 weeks ago. (We have been living in the house for just over 12 weeks.) The Tecalor representative was very impressed with the heating contractor’s work and assured us that he has known him for a long time and that he always does an excellent job. He said there was hardly any need to check much because the quality of work is always that good.
Well, now that the warm season is over, we discovered on Monday that our system is not heating. We do have hot water, but the underfloor heating does absolutely nothing. The plumbing company came by on Tuesday but could not get the heating to work either. I immediately tried to arrange an appointment with Tecalor on Tuesday, but the woman on the phone told me the earliest available appointment was Monday. Considering the temperature in the bathroom was only 16°C (61°F), I found that offer quite unreasonable and told her so, but all I got was a dismissive "What am I supposed to do if all employees are busy?" Reluctantly, I accepted the appointment; what else could I do?
Of course, we are now facing the worst-case scenario: on Monday, someone from Tecalor comes and tells us the system must be replaced, but that this can only happen after several weeks, and until then we will be freezing. Fortunately, the weather is expected to warm up again next week, but that’s no solution either.
Is there anything I can do or demand? Even something like a portable heater for the bathroom, with the cost covered by the plumber or Tecalor? Or are there any other legal or contractual claims in cases like this?
This whole situation makes me even more frustrated because this is not the first time we have had minor disagreements with the plumbing company (prices for ceramics, the outdoor unit of the air-to-water heat pump placed too close to the garage, price of the maintenance contract). Why should I even take on a maintenance contract with a company that makes such serious mistakes? My trust in their work has definitely been shaken. And then I have to listen to the Tecalor employee telling me how great their work is.
I hope you understand my problem and my question. I think my frustration comes across clearly.
Best regards
Without bothering you with the details of the appointment with the technician, I have just one specific question: The system is now running in emergency mode until the spare parts arrive (probably 2 weeks) (outdoor unit deactivated, hot water fully electric, without support). Am I entitled to have someone share the additional costs?
Best regards
Best regards
Log the excess consumption once.
After some googling, it seems there is hardly any goodwill in such cases.
Legally, you are probably entitled to something in my opinion, but you would likely have to take legal action.
Meanwhile, the weather is nice again, so the heating demand will probably be limited over the next two weeks.
After some googling, it seems there is hardly any goodwill in such cases.
Legally, you are probably entitled to something in my opinion, but you would likely have to take legal action.
Meanwhile, the weather is nice again, so the heating demand will probably be limited over the next two weeks.
H
HilfeHilfe9 Oct 2018 07:31We also had a difficult time with the air source heat pump during the first two years.
Last year, it finally stabilized.
Last year, it finally stabilized.
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