ᐅ Wrong equipment delivered – supplier remains silent to avoid resolving the issue
Created on: 12 Jul 2017 21:45
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Steffi33
Dear forum members,
We received the wrong kitchen appliance. The desired model is better and more expensive (and was paid for accordingly!). Instead, we got something much worse. We have filed a complaint. The retailer replied once to our email but has not responded to any further messages since. This has been going on for two months now. How should we proceed? Looking forward to good advice.
Best regards, Steffi33
We received the wrong kitchen appliance. The desired model is better and more expensive (and was paid for accordingly!). Instead, we got something much worse. We have filed a complaint. The retailer replied once to our email but has not responded to any further messages since. This has been going on for two months now. How should we proceed? Looking forward to good advice.
Best regards, Steffi33
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Bieber081513 Jul 2017 00:27Does the seller have a proper imprint with an address in Germany? How long ago was it published? (Just some facts, please…)
I would announce the return by registered mail with a notification in the mailbox and request the delivery of the correct device within a 14-day period (so, formally demand it). If nothing happens after this deadline, try doing the same with a letter on a lawyer’s letterhead (maybe you know someone, otherwise you have to pay).
What is the value of the dispute?
In parallel: use review platforms. That can sometimes help as well ;-).
I would announce the return by registered mail with a notification in the mailbox and request the delivery of the correct device within a 14-day period (so, formally demand it). If nothing happens after this deadline, try doing the same with a letter on a lawyer’s letterhead (maybe you know someone, otherwise you have to pay).
What is the value of the dispute?
In parallel: use review platforms. That can sometimes help as well ;-).
Here is some feedback from me on this topic... I paid via PayPal, which offers buyer protection. This protection lasts for 150 days from the payment date. It can be a bit complicated, and you have to be very careful with deadlines once you start the process! First, a mediation attempt is made. During this attempt, I properly returned the wrong item unused. Unfortunately, the seller still refused to refund the money. Now, PayPal has stepped in and refunded my payment. That’s what I call excellent service! I definitely wouldn’t have managed this on my own! 🙂 Best regards, Steffi33.
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toxicmolotof15 Aug 2017 08:14Considering the fees Paypal charges for each transaction, that is perfectly reasonable.
It works just as well with a reliable credit card.
It works just as well with a reliable credit card.