ᐅ Wood-look tiles grouted with the wrong color – should the entire job be redone?
Created on: 18 Jul 2025 06:27
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Mina 1983
Hello everyone,
In our newly built apartment, we had wood-look tiles installed throughout the entire living area except for the bathroom, with 2mm (0.08 inch) grout lines. When ordering the tiles through the builder, we chose and confirmed a matching grout color in writing—a nice brown shade, exactly like the tiles. Despite a further discussion with the tiling foreman, the gray grout color we selected for the bathroom was used throughout the whole apartment.
The mistake was admitted in writing yesterday, along with the statement that nothing can be done about it now. I am absolutely not satisfied with the color and would prefer to have everything redone completely.
Do I have the right to demand this in this situation?
In our newly built apartment, we had wood-look tiles installed throughout the entire living area except for the bathroom, with 2mm (0.08 inch) grout lines. When ordering the tiles through the builder, we chose and confirmed a matching grout color in writing—a nice brown shade, exactly like the tiles. Despite a further discussion with the tiling foreman, the gray grout color we selected for the bathroom was used throughout the whole apartment.
The mistake was admitted in writing yesterday, along with the statement that nothing can be done about it now. I am absolutely not satisfied with the color and would prefer to have everything redone completely.
Do I have the right to demand this in this situation?
J
Jesse Custer18 Jul 2025 19:33Mina 1983 schrieb:
Thanks first of all for your replies. Unfortunately, I’m afraid you’re right. Completely replacing the floor is probably disproportionate. Because it really doesn’t look “forbidden.” As mentioned by previous posters: I would try to negotiate a price reduction—without involving a specialist lawyer or anything like that. They generally earn more from the process than what you would gain from a discount.
Because, as also noted:
- I wouldn’t have even noticed the color in the photos
- brown grout—what were you thinking? In my opinion, the low contrast is what makes it work. Brown wouldn’t have the same effect.
There’s a reason why this is usually done exactly the way you have it now...
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Mina 198318 Jul 2025 19:41J
Jesse Custer18 Jul 2025 20:04Look at the bright side – the contrast means you won’t fall asleep while walking over it now...
Mina 1983 schrieb:
That was my initial idea as well.
Let’s see how the builder responds to this, as they have been quite accommodating so far when it comes to fixing defects. ....compared to many other builders, you’re already ahead in this regard.
Of course, they need to understand that this is a mistake, which they apparently do.
I also believe this contrast will disappear soon; in this case, the often-used phrase “turning a blind eye” might rightly apply.
I wouldn’t accept a serious defect that prevents a function or significantly affects my comfort, but I would be willing to overlook this in the spirit of the good cooperation so far. Whether you negotiate a financial discount or receive compensation elsewhere is something you will be able to judge yourself.
Personally, I also get annoyed at first when something firmly agreed upon isn’t delivered, and with our house, there were quite a few things like that. Some issues even look like they were intentional or an architectural stroke of genius, even though, for example, it was just pure laziness or lack of design interest by the carpenter who installed a 10cm (4 inch) step in the ceiling at the transition from the bedroom to the dressing area.
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Gerddieter18 Jul 2025 21:01First of all – it looks good. To be honest, maybe even better than with a brown grout.
We had a similar issue during the final inspection. Our two showers received different wall tile colors: the lighter shower was supposed to have light grout, and the darker shower the dark grout.
At the inspection, both showers had the light grout. The site manager immediately said that this was agreed differently and that the tiler would grind out the grout and redo it. That sounded like extra work to me, but definitely doable.
It wasn’t important enough for us to delay moving in by one week. But basically, there’s probably a way to fix it; it just costs labor time and that’s why it wasn’t immediately offered to you?
I would take the money, unless you already know you will be annoyed about it all the time.
Gerddieter
We had a similar issue during the final inspection. Our two showers received different wall tile colors: the lighter shower was supposed to have light grout, and the darker shower the dark grout.
At the inspection, both showers had the light grout. The site manager immediately said that this was agreed differently and that the tiler would grind out the grout and redo it. That sounded like extra work to me, but definitely doable.
It wasn’t important enough for us to delay moving in by one week. But basically, there’s probably a way to fix it; it just costs labor time and that’s why it wasn’t immediately offered to you?
I would take the money, unless you already know you will be annoyed about it all the time.
Gerddieter
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Mina 198318 Jul 2025 21:16No, the tiler has remained reserved today regarding a quote.
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