Hello everyone,
It’s quite frustrating that I even have to start a thread about this, but I’m stuck.
Our terrace doors have plastic handles on the outside—just the simple version. Two of them have become loose by now, and one has completely fallen off. The handles are fastened with two tiny screws that weren’t even 1cm (0.4 inches) long.
The first one was replaced as a goodwill gesture.
For the second one, which failed just one month later, we’ve now received an invoice. After several emails back and forth, they are still insisting on payment.
Since we have only lived in the house for less than six months and the door has been used maybe 100 times during that period, I naturally referred to the warranty.
Now they say there is no warranty for moving parts. I am being accused of not using or maintaining the terrace door properly.
I don’t understand how you could misuse a plastic handle. I have never heard of having to perform maintenance within just a few months. Isn’t annual maintenance the standard? Moreover, the doors are by no means stiff or difficult to operate.
They are also pointing to normal wear and tear. When I asked about a subscription model for door handles, my question unfortunately went unanswered.
There are reports online where this type of handle completely broke off while the screws remained firmly in the door.
The handle on the third terrace door is rock solid.
So apparently it is possible to properly secure these screws.
My main question is: Is it common practice that you have to pay for repairs on “moving parts” even though the acceptance (final inspection) was only a few months ago?
@11ant this is actually your area of expertise.
It’s quite frustrating that I even have to start a thread about this, but I’m stuck.
Our terrace doors have plastic handles on the outside—just the simple version. Two of them have become loose by now, and one has completely fallen off. The handles are fastened with two tiny screws that weren’t even 1cm (0.4 inches) long.
The first one was replaced as a goodwill gesture.
For the second one, which failed just one month later, we’ve now received an invoice. After several emails back and forth, they are still insisting on payment.
Since we have only lived in the house for less than six months and the door has been used maybe 100 times during that period, I naturally referred to the warranty.
Now they say there is no warranty for moving parts. I am being accused of not using or maintaining the terrace door properly.
I don’t understand how you could misuse a plastic handle. I have never heard of having to perform maintenance within just a few months. Isn’t annual maintenance the standard? Moreover, the doors are by no means stiff or difficult to operate.
They are also pointing to normal wear and tear. When I asked about a subscription model for door handles, my question unfortunately went unanswered.
There are reports online where this type of handle completely broke off while the screws remained firmly in the door.
The handle on the third terrace door is rock solid.
So apparently it is possible to properly secure these screws.
My main question is: Is it common practice that you have to pay for repairs on “moving parts” even though the acceptance (final inspection) was only a few months ago?
@11ant this is actually your area of expertise.
danixf schrieb:
My actual question: Is it common practice that you have to pay for repairs of "movable components," even though the handover was only a few months ago?
@11ant actually your area of expertise You only partly caught that right: although I handled complaints personally as a window manufacturer, of course, with aluminum there were no issues with plastic parts.
If the profile holds the screws properly but only the plastic handle doesn't withstand normal use, just replace it with metal handles. They cost less than the nerves lost dealing with disputes over alleged material defects.
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Hello Danixf
I’m taking your post seriously and replying accordingly:
These tiny screws are called set screws. They are tightened using a small hex key (Allen wrench). Maybe they weren't properly tightened. In that case, use a mini hex key and give them another quarter turn. If the set screw is missing, you can buy a new one for about 10 cents, possibly apply some threadlocker to the thread, and you’ll avoid trouble.
Most likely, the person you explained the complaint to hasn’t encountered this kind of issue in the past 10 years. Otherwise, they would have just kicked you out instead of replacing it as a goodwill gesture.
Steven
I’m taking your post seriously and replying accordingly:
These tiny screws are called set screws. They are tightened using a small hex key (Allen wrench). Maybe they weren't properly tightened. In that case, use a mini hex key and give them another quarter turn. If the set screw is missing, you can buy a new one for about 10 cents, possibly apply some threadlocker to the thread, and you’ll avoid trouble.
Most likely, the person you explained the complaint to hasn’t encountered this kind of issue in the past 10 years. Otherwise, they would have just kicked you out instead of replacing it as a goodwill gesture.
Steven
H
HilfeHilfe15 Jul 2020 17:41I would also do it myself first. After 5 years, all the handles on my place were loose. I tightened them myself.
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