ᐅ Wall tile cracked in bathroom after 8 months, newly built house

Created on: 5 Apr 2020 18:45
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chewbacca123
Hello everyone,
as you can see from the headline, within the last 24 hours a wall tile has cracked in our bathroom. It happened exactly where it meets the windowsill.
It looks really bad. The tile has cracked completely diagonally.

Our newly built house was completed last July, so we have lived here for less than a year. Very frustrating!

Has anyone experienced something like this? What rights do we have, and what is the construction company responsible for?
It is a turnkey new build, solid construction, on a slope. The crack is in the bathroom in the basement (our main bathroom). We did not do any work ourselves; everything was done by the builder.

Thanks and best regards

Blaue ovale Kontur auf grauer Wand; rechts Fensterrahmen sichtbar.
chewbacca1236 Apr 2020 12:43
Our site manager got in touch immediately and will be replaced free of charge. However, I cannot say whether this is a goodwill gesture or under warranty.
chewbacca1237 Apr 2020 17:51
For everyone’s information, I spoke with a construction manager friend from another building company. He clearly said that tiles cracking due to house settlement are not covered by the warranty. He would only replace such tiles for a fee. The same goes for peeling wallpaper on the ceiling if the house settles within the first 2-3 years.
I find that really harsh!
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HilfeHilfe
7 Apr 2020 21:24
chewbacca123 schrieb:

For your information, I spoke with a construction manager friend from another building company. He clearly said: Tiles that crack due to house settlement are not covered by the warranty. He would only replace such damage for a fee. The same applies to wallpaper peeling off the ceiling if the house settles within the first 2–3 years.
I think that’s really harsh!

Why harsh? That’s the current dilemma. Everyone wants to move in quickly, draw down the loan, the developer wants the money, and then move on. In the past, houses were allowed to "breathe." Now they must be occupied within 4 months. My contract also stated that hairline cracks up to XX millimeters (XX inches) are covered by the warranty. I also think that’s a tricky issue. Besides the tile, the window sill probably needs to be replaced too. This will be an expensive hassle.
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guckuck2
7 Apr 2020 22:00
Adhesives are flexible, but that has its limits.

In this case, it almost looks like the tile might be touching the window sill. That’s obviously not ideal.
chewbacca1237 Apr 2020 22:25
HilfeHilfe schrieb:

Why so intense? This is the current dilemma. People want to move in quickly, draw down loans, the developer wants the money and to move on. In the past, houses were allowed to settle naturally. Now they have to be occupied within 4 months (13 weeks). My contract also stated that hairline cracks up to xx mm (xx inches) are covered under the warranty. I also think this is a tricky spot. Besides the tile, the window sill probably needs to be removed as well. This is going to get expensive.
It’s true that everything moves so fast these days. Well, our construction company is kindly redoing everything again as a gesture of goodwill.
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HilfeHilfe
8 Apr 2020 07:39
chewbacca123 schrieb:

It’s true that everything moves so fast nowadays. Well, our construction company is kindly redoing everything from scratch for us.

That’s great, it speaks well of your construction company.