ᐅ Voidance of warranty due to alteration of original settings?
Created on: 31 Oct 2024 21:53
D
Derdinand17
Dear all,
I own a Tecalor 5.5 Eco, which I recently submitted for maintenance in order to secure the promised 5-year warranty.
I was looking forward to asking questions that neither the operating manual nor the installers could answer when the system was installed two years ago. Unfortunately, the installers had not taken the time to further educate themselves. They still set up the system exactly as the manufacturer recommends. The installers then confronted me, saying that I am not allowed to make any adjustments to the system and that they would report my "tampering" to their manager. Sure enough, the manager added a handwritten note on the invoice stating that my adjustments had voided the warranty.
What are your experiences? The manufacturer (not the maintenance company) had, in fact, given me verbal instructions over the phone about a year ago on how to optimize the system. The Tecalor operating manuals each include the phrase “customization of settings” four times.
In the warranty terms, I read that the entire system or its main components must come from Tecalor. Otherwise, there is no mention of the user or their handling of the system.
I plan to contact the manufacturer to explain the issue. I will also ask the maintenance company on what grounds exactly they are rejecting the warranty claim.
I would be glad to hear your opinions or, even better, your experiences. Perhaps owners of Stiebel Eltron devices could also share input, as these companies are related.
By the way, I had already tried in advance to find an alternative company to handle the maintenance, but this was unsuccessful, as there are hardly any firms specializing in Tecalor products.
Good luck!
I own a Tecalor 5.5 Eco, which I recently submitted for maintenance in order to secure the promised 5-year warranty.
I was looking forward to asking questions that neither the operating manual nor the installers could answer when the system was installed two years ago. Unfortunately, the installers had not taken the time to further educate themselves. They still set up the system exactly as the manufacturer recommends. The installers then confronted me, saying that I am not allowed to make any adjustments to the system and that they would report my "tampering" to their manager. Sure enough, the manager added a handwritten note on the invoice stating that my adjustments had voided the warranty.
What are your experiences? The manufacturer (not the maintenance company) had, in fact, given me verbal instructions over the phone about a year ago on how to optimize the system. The Tecalor operating manuals each include the phrase “customization of settings” four times.
In the warranty terms, I read that the entire system or its main components must come from Tecalor. Otherwise, there is no mention of the user or their handling of the system.
I plan to contact the manufacturer to explain the issue. I will also ask the maintenance company on what grounds exactly they are rejecting the warranty claim.
I would be glad to hear your opinions or, even better, your experiences. Perhaps owners of Stiebel Eltron devices could also share input, as these companies are related.
By the way, I had already tried in advance to find an alternative company to handle the maintenance, but this was unsuccessful, as there are hardly any firms specializing in Tecalor products.
Good luck!
R
Reltaw20214 Nov 2024 14:11I will take a closer look there. To me, it doesn’t seem as strict as the maintenance service described it.
I’m surprised they are taking such a hard stance, since warranty services in other industries are usually covered by the manufacturer. For example, car repair shops often accepted warranty work because their labor was paid, and the manufacturer supplied the parts.
R
Reltaw202112 Nov 2024 11:41I have now read the warranty/guarantee conditions and will post them in the heat pump/ventilation thread, since the Tecalor 5.5 Eco is less of a traditional heating system and certainly not an air conditioning unit. This topic is likely to be of interest mainly to owners responsible for maintaining heat pumps, who probably wouldn’t be looking for advice in the heating thread.