I have been testing a NanoHD for a few days now. For administration, I’m running a controller on a Windows Server.
Setup was straightforward and very simple.
At first glance, everything seems great. The reception isn’t better than with a Fritz 1750, but it does offer PoE and good throughput.
What is really frustrating, however, is that there seems to be an issue with iOS devices:
For some reason, our iPhones and iPad randomly lose connection to the NanoHD. When trying to reconnect, it says “Incorrect password.”
A bit of research showed that this does not appear to be a rare issue. There seems to be a fix for newer Apple devices, but I haven’t tested it yet due to lack of time.
Regardless, I find it disappointing that a supposedly premium product doesn’t work “out of the box” with very common clients and instead apparently requires special settings. I will try to apply the fix mentioned online over the weekend. If it works, fine. But still disappointing for such an expensive product.
Setup was straightforward and very simple.
At first glance, everything seems great. The reception isn’t better than with a Fritz 1750, but it does offer PoE and good throughput.
What is really frustrating, however, is that there seems to be an issue with iOS devices:
For some reason, our iPhones and iPad randomly lose connection to the NanoHD. When trying to reconnect, it says “Incorrect password.”
A bit of research showed that this does not appear to be a rare issue. There seems to be a fix for newer Apple devices, but I haven’t tested it yet due to lack of time.
Regardless, I find it disappointing that a supposedly premium product doesn’t work “out of the box” with very common clients and instead apparently requires special settings. I will try to apply the fix mentioned online over the weekend. If it works, fine. But still disappointing for such an expensive product.
I have over 10 NanoHD units in use and know many others who have installed them as well.
We use almost exclusively Apple devices. No problems at all...
Do you have the latest software/firmware installed everywhere? Please do not enable fast roaming.
When you change settings, the access point restarts. This takes some time. The issue you describe usually only happens while the access point has not fully restarted yet. However, the Wi-Fi is already visible.
Unifi is not a consumer product. This means it is expected to be set up correctly.
We use almost exclusively Apple devices. No problems at all...
Do you have the latest software/firmware installed everywhere? Please do not enable fast roaming.
When you change settings, the access point restarts. This takes some time. The issue you describe usually only happens while the access point has not fully restarted yet. However, the Wi-Fi is already visible.
Unifi is not a consumer product. This means it is expected to be set up correctly.
Have you tried adjusting any settings? For example, minimum values, optimizing Wi-Fi for 5GHz, etc.?
I had a similar issue with my FireTV Sticks when I enabled the 5GHz optimization.
Besides that, I can only agree with @rick2018. The network runs completely stable, no matter which device is connected.
I had a similar issue with my FireTV Sticks when I enabled the 5GHz optimization.
Besides that, I can only agree with @rick2018. The network runs completely stable, no matter which device is connected.
I’m not aware of having configured anything. And when it comes to properly connecting it, there’s not much more than “connecting” it through the controller, unless I configure something further after connecting it.
Regarding the iOS issue, just search for “Unifi wrong password.” I’m not the only one experiencing this.
I’ll reset the device again over the weekend. There’s also a test pending on the Cisco switch. Let’s see how that turns out.
Regarding the iOS issue, just search for “Unifi wrong password.” I’m not the only one experiencing this.
I’ll reset the device again over the weekend. There’s also a test pending on the Cisco switch. Let’s see how that turns out.
I’ve been running the AC for several days now without any issues. When I had the problems, the AC was directly connected to the Fritz box. Now it’s connected to the Cisco switch.
When it was connected to the Fritz box, I was trying to test a second Unifi AC with a different SSID at the same time.
Since that one was removed and only the first AC is connected to the Cisco, it’s working perfectly. I suspect that I didn’t set up the other one with its own SSID correctly in a hurry, which caused the issues.
Next, I will connect the second one to the Cisco switch and see what happens.
When it was connected to the Fritz box, I was trying to test a second Unifi AC with a different SSID at the same time.
Since that one was removed and only the first AC is connected to the Cisco, it’s working perfectly. I suspect that I didn’t set up the other one with its own SSID correctly in a hurry, which caused the issues.
Next, I will connect the second one to the Cisco switch and see what happens.
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