Hello everyone,
We renovated a detached house built in 1939 and moved in April 2021. Since then, we have been frustrated with the water softening system installed in November 2020 by Permatrade (permasolvent primus 2.0).
At the time, we told our plumber that we were considering a water softener because of the hard water (12 German degrees of hardness). The system was supposed to soften the water and especially reduce the limescale, which we had already dealt with constantly in our old apartment.
Shortly after, he installed the system mentioned above without further consultation and praised it highly, so as laypeople, we accepted this.
Already one month after moving in, we noticed persistent limescale stains everywhere, and the water hardness did not change. We were advised to give the system a few more weeks to fully settle in, but the problem remained: we still had to descale the kettle frequently and clean surfaces regularly. So, in summer 2021, we asked the plumber to remove the system.
Since then, we have been having issues with both the system and the plumber. Despite repeated reminders, he has not followed through and now openly refuses to remove the system. He also admitted he is not familiar with this system. According to him, the system produces "good limescale" that does not damage appliances, but limescale is limescale, and we still have the cleaning hassle. In autumn, he promised us a credit in writing under pressure, but now he wants to withdraw that offer. His only proposal is to put us in touch with a Permatrade field service representative.
I feel taken advantage of and have heard that this system might be prone to faults. Can anyone advise whether this system is suitable for our house or how to proceed? We live in a rural area, so my husband does not want to upset the plumber (he is the only one here), but I am close to consulting a lawyer. However, I only want to do that if the system is indeed unsuitable.
We renovated a detached house built in 1939 and moved in April 2021. Since then, we have been frustrated with the water softening system installed in November 2020 by Permatrade (permasolvent primus 2.0).
At the time, we told our plumber that we were considering a water softener because of the hard water (12 German degrees of hardness). The system was supposed to soften the water and especially reduce the limescale, which we had already dealt with constantly in our old apartment.
Shortly after, he installed the system mentioned above without further consultation and praised it highly, so as laypeople, we accepted this.
Already one month after moving in, we noticed persistent limescale stains everywhere, and the water hardness did not change. We were advised to give the system a few more weeks to fully settle in, but the problem remained: we still had to descale the kettle frequently and clean surfaces regularly. So, in summer 2021, we asked the plumber to remove the system.
Since then, we have been having issues with both the system and the plumber. Despite repeated reminders, he has not followed through and now openly refuses to remove the system. He also admitted he is not familiar with this system. According to him, the system produces "good limescale" that does not damage appliances, but limescale is limescale, and we still have the cleaning hassle. In autumn, he promised us a credit in writing under pressure, but now he wants to withdraw that offer. His only proposal is to put us in touch with a Permatrade field service representative.
I feel taken advantage of and have heard that this system might be prone to faults. Can anyone advise whether this system is suitable for our house or how to proceed? We live in a rural area, so my husband does not want to upset the plumber (he is the only one here), but I am close to consulting a lawyer. However, I only want to do that if the system is indeed unsuitable.
H
HilfeHilfe17 Feb 2022 07:07We chose the premium option from Grünbeck and are happy with it. And yes, you still get some stains, but not as severe.