Hello everyone,
We have received an invoice from a trade contractor that includes items which are not justified. What is the best way to handle this situation? Here are the options I currently see:
1. Pay nothing and dispute the invoice.
2. Pay only the justified amount and dispute the rest.
Personally, I lean towards option 2, since there is a valid claim. However, part of the invoice is, in my opinion, unjustified (which will probably lead to discussions). Therefore, I am not sure if it might be better to withhold payment entirely at first.
Does anyone have experience with this?
We have received an invoice from a trade contractor that includes items which are not justified. What is the best way to handle this situation? Here are the options I currently see:
1. Pay nothing and dispute the invoice.
2. Pay only the justified amount and dispute the rest.
Personally, I lean towards option 2, since there is a valid claim. However, part of the invoice is, in my opinion, unjustified (which will probably lead to discussions). Therefore, I am not sure if it might be better to withhold payment entirely at first.
Does anyone have experience with this?
H
HilfeHilfe22 Jan 2021 05:23especially since with option 2 you don’t have to chase your money, but the contractor does
I don’t want to know the details, but what unjustified amount of money are we talking about? Is it worth the hassle with a lawyer and so on?
I don’t want to know the details, but what unjustified amount of money are we talking about? Is it worth the hassle with a lawyer and so on?
O
Osnabruecker22 Jan 2021 06:18This is how it went for me:
The window manufacturer invoiced X hours on the bill (among many other items) and specified what they were for.
I wrote back, saying that according to the offer, 2 out of the 3 listed services were included with installation and asked for clarification.
After waiting a few days, I paid the amount I found reasonable for the 1 out of the 3 services within the discount period.
I never heard back, so it was apparently acceptable to all parties involved.
The window manufacturer invoiced X hours on the bill (among many other items) and specified what they were for.
I wrote back, saying that according to the offer, 2 out of the 3 listed services were included with installation and asked for clarification.
After waiting a few days, I paid the amount I found reasonable for the 1 out of the 3 services within the discount period.
I never heard back, so it was apparently acceptable to all parties involved.