Hello,
In our new build, a fresh water pipe burst today, probably the supply line to the bathtub. As a result, water suddenly leaked through the ventilation openings on the floor below, from the sockets in the kitchen, and from the ceiling in the basement next to a downpipe.
Without going into the detailed plans: it is certain that the bathroom screed and insulation are completely wet. The bathtub is located at one end of the room, while the ventilation openings in the ceiling, through which the water then flowed downwards, are at two other ends of the room.
The question now is how do we _reliably_ determine how far the damage has spread?
The kitchen below also must have been affected. The sockets are next to a downpipe, and the water has run along it into the basement.
The corridor upstairs and an adjacent study might have been impacted as well. Is there any way other than removing the parquet flooring and breaking up the screed?
This will probably be quite unpleasant. Our site manager will likely try to downplay everything and suggested that we should contact our insurance… (he previously tried to pressure me into insurance fraud in a clear warranty case to avoid handling it himself) (I can share the company and the site manager’s name via private message).
Really great, another one of those incompetent plumbers has done a terrible job. This is now the third leaking pipe in the house. I can share the company’s name privately—be warned!
I could really be sick...
Best regards,
Andreas
In our new build, a fresh water pipe burst today, probably the supply line to the bathtub. As a result, water suddenly leaked through the ventilation openings on the floor below, from the sockets in the kitchen, and from the ceiling in the basement next to a downpipe.
Without going into the detailed plans: it is certain that the bathroom screed and insulation are completely wet. The bathtub is located at one end of the room, while the ventilation openings in the ceiling, through which the water then flowed downwards, are at two other ends of the room.
The question now is how do we _reliably_ determine how far the damage has spread?
The kitchen below also must have been affected. The sockets are next to a downpipe, and the water has run along it into the basement.
The corridor upstairs and an adjacent study might have been impacted as well. Is there any way other than removing the parquet flooring and breaking up the screed?
This will probably be quite unpleasant. Our site manager will likely try to downplay everything and suggested that we should contact our insurance… (he previously tried to pressure me into insurance fraud in a clear warranty case to avoid handling it himself) (I can share the company and the site manager’s name via private message).
Really great, another one of those incompetent plumbers has done a terrible job. This is now the third leaking pipe in the house. I can share the company’s name privately—be warned!
I could really be sick...
Best regards,
Andreas
Hello Andreas,
We also had water damage and are currently undergoing building drying. The drying process usually involves drilling holes in the ceilings and floors so that the screed can be dried by exhaust air. According to [ ] it is annoying. If the parquet floor is soaked through, it gets expensive and messy.
The same happened with the insurance in our case. Just tell them the truth and wait to see what happens. Nobody pays out of goodwill these days.
Good luck.
We also had water damage and are currently undergoing building drying. The drying process usually involves drilling holes in the ceilings and floors so that the screed can be dried by exhaust air. According to [ ] it is annoying. If the parquet floor is soaked through, it gets expensive and messy.
The same happened with the insurance in our case. Just tell them the truth and wait to see what happens. Nobody pays out of goodwill these days.
Good luck.
andimann schrieb:
Really terrible, another one of those incompetent plumbing contractors has done a poor job. This is now the third leaking pipe in the house. I’m happy to share the company’s name via private message—strongly advise caution with them...!Why don’t you do the obvious and hire a qualified expert?And out of sheer curiosity—why don’t you name names openly instead of hiding behind a private message? It can’t be that difficult to tell the truth, can it?
F
fach1werk13 Mar 2017 08:12I’m really sorry that you have to go through this right now!
I think getting an expert for documentation is a good idea, yes.
But regarding the practical side, I would also contact your insurance and ask if you can have a leak detector come out right away. They document the problem, the insurance trusts their report, and this won’t cost you anything. Usually, insurers cover this even if the damage isn’t covered by your policy. The cost of an expert should be certain for you, though.
If the damage is covered, most insurance companies nowadays arrange drying and repairs themselves because they prefer to work with partner companies. You usually only manage things yourself if the insurance isn’t able to act quickly.
If you want or have to handle things yourself and aren’t entirely familiar with who is recommended for what, you could call a large property management company nearby and ask who you can contact. Just avoid Monday mornings—it’s billing season, and that’s when everyone tends to complain.
I’m keeping my fingers crossed for you. You’d already had floors installed, right?
Best regards, Gabriele
I think getting an expert for documentation is a good idea, yes.
But regarding the practical side, I would also contact your insurance and ask if you can have a leak detector come out right away. They document the problem, the insurance trusts their report, and this won’t cost you anything. Usually, insurers cover this even if the damage isn’t covered by your policy. The cost of an expert should be certain for you, though.
If the damage is covered, most insurance companies nowadays arrange drying and repairs themselves because they prefer to work with partner companies. You usually only manage things yourself if the insurance isn’t able to act quickly.
If you want or have to handle things yourself and aren’t entirely familiar with who is recommended for what, you could call a large property management company nearby and ask who you can contact. Just avoid Monday mornings—it’s billing season, and that’s when everyone tends to complain.
I’m keeping my fingers crossed for you. You’d already had floors installed, right?
Best regards, Gabriele
K
Knallkörper13 Mar 2017 12:29fach1werk schrieb:
If you want or have to manage the project yourself and are perhaps not entirely sure who is best suited to do what, then you might consider a large property management company .... Sorry, but that is definitely not the right approach. The main contact will still be the general contractor / developer. The construction probably has not been completed yet.Similar topics