ᐅ Incorrectly Installed Floor Screed in the Bathroom – What to Do?

Good evening dear forum members,

I need your advice regarding some decisions we have to make.

We are currently having an end-terrace house built through a developer, and the screed was laid nearly two weeks ago. Before signing the purchase contract, we had to accept an additional cost of about €2500 (approximately $2700) for a walk-in shower, as this was already planned and agreed upon with the relevant companies. This special feature is therefore included in the purchase contract and is legally binding.

However, last week the site manager called me to say that the company that installed the screed made a mistake and did not take the special request for a walk-in shower into account. Now it is too late to realize a walk-in shower without complications. We were asked to choose from three options:
1) No special shower features, meaning the standard option (a half-round shower tray)
2) Shower with a raised platform
3) Walk-in shower, but the ceiling will be opened, covered with a soffit, and decorated with recessed lights. This lowered soffit would be attached to the living room ceiling.

We have categorically ruled out option 3, as we do not want a soffit with lighting.

With option 2, we will not receive a refund for the extra cost because it was argued that the raised platform shower involves the same work and costs as a walk-in shower. As a small apology, they would install a shower door for us.

Overall, it is simply frustrating that we have to accept compromises now.
What is your view? How can one proceed in such a situation?
I appreciate any advice.

Point one. Money back, you have the glass cabin with you. Karsten

What bothers you about a shower platform? We have a tiled shower on a roughly 10cm (4-inch) platform in our end-of-terrace house. One reason for this is to avoid having to lower the floor on the ground floor. The platform doesn’t bother me at all; on the contrary, I actually find it nicer than a level floor since it visually sets the shower apart, and we also use different floor tiles (5cm (2-inch) mosaics) than in the rest of the bathroom.

There is a purchase contract. This means the builder owes you the services described there. Without any reductions. You can insist on full completion. No ugly coverings or similar shortcuts. Trying to avoid this is not acceptable.

[emoji3][emoji1][emoji4]three men, three opinions.

Where is the problem? Remove the screed again. The installed screed cannot be the problem.