Hello everyone,
after my first post was deleted without any comment, here is my problem again, this time with a request to explain why the topic is being removed!
I have an issue that mainly concerns Isarholz and Inles but is also of a more general nature.
A brief note on Isarholz and Inles. I strongly advise against buying your roller shutters from them. Here are a few highlights:
- After less than a year, no one knows anymore what was installed. A service technician has to come out and check.
- Offers are made, which are then approved, but afterwards casually changed. They simply install what you explicitly did not want. The price remains the same, even though something cheaper is used.
- If you disagree with these business practices, you get insulted and communication stops. Of course, the roller shutter is still broken.
Now to my question: Is there any regulation that wear parts on roller shutters must be replaceable without damage?
Here’s why I ask. The motors on two of our roller shutters have failed. The likely cause was a defective inverter, but that’s another story. We wanted to have the motors replaced by Inles. It turned out that the shutter curtain has to be cut open to replace the motor because it cannot be removed otherwise. The guide rails and bottom slat are one-piece. Since we don’t want to deal with this junk again—because the next motor failure would likely cost around 1000€ (about 1100 US dollars)—we were told that the bottom slat could be made in two parts, allowing the curtain to be removed. But after confirming the order, Rolltek reversed this decision and wanted to reinstall the one-piece bottom slat without consulting us.
Is that even allowed? I come from the automotive industry, where there are regulations on this. Otherwise, eventually you’d have a car where you couldn’t change the wheels anymore. You’d just have to buy a new one.
Can you help me? Do I have to have this rubbish installed again?
Unfortunately, we are still under warranty, so reputable roller shutter manufacturers do not dare to take this on. The guide rails are rigidly connected to the window. In theory, the entire unit, including the window, would have to be replaced.
I really hope someone can help me because this concerns the roller shutter of my almost three-year-old daughter, which, given the temperatures and the south-facing side, is no fun.
Best regards,
Tobias
after my first post was deleted without any comment, here is my problem again, this time with a request to explain why the topic is being removed!
I have an issue that mainly concerns Isarholz and Inles but is also of a more general nature.
A brief note on Isarholz and Inles. I strongly advise against buying your roller shutters from them. Here are a few highlights:
- After less than a year, no one knows anymore what was installed. A service technician has to come out and check.
- Offers are made, which are then approved, but afterwards casually changed. They simply install what you explicitly did not want. The price remains the same, even though something cheaper is used.
- If you disagree with these business practices, you get insulted and communication stops. Of course, the roller shutter is still broken.
Now to my question: Is there any regulation that wear parts on roller shutters must be replaceable without damage?
Here’s why I ask. The motors on two of our roller shutters have failed. The likely cause was a defective inverter, but that’s another story. We wanted to have the motors replaced by Inles. It turned out that the shutter curtain has to be cut open to replace the motor because it cannot be removed otherwise. The guide rails and bottom slat are one-piece. Since we don’t want to deal with this junk again—because the next motor failure would likely cost around 1000€ (about 1100 US dollars)—we were told that the bottom slat could be made in two parts, allowing the curtain to be removed. But after confirming the order, Rolltek reversed this decision and wanted to reinstall the one-piece bottom slat without consulting us.
Is that even allowed? I come from the automotive industry, where there are regulations on this. Otherwise, eventually you’d have a car where you couldn’t change the wheels anymore. You’d just have to buy a new one.
Can you help me? Do I have to have this rubbish installed again?
Unfortunately, we are still under warranty, so reputable roller shutter manufacturers do not dare to take this on. The guide rails are rigidly connected to the window. In theory, the entire unit, including the window, would have to be replaced.
I really hope someone can help me because this concerns the roller shutter of my almost three-year-old daughter, which, given the temperatures and the south-facing side, is no fun.
Best regards,
Tobias
schubert7911 Jul 2023 12:50Will be deleted shortly.
schubert79 schrieb:
Will be deleted shortly.And why? I don’t understand that!Similar topics