ᐅ Reflexa external venetian blinds for slanted windows AsyFlex cause self-damage
Created on: 15 Mar 2020 00:14
M
monstro
Hello
I have installed the above-mentioned external venetian blinds (Raffstore) for slanted windows on my house.
Unfortunately, shortly after installation, problems appeared as shown in the pictures, with the blinds gradually tilting more and more when rolling up.
The issue is that once the right side hits the top housing, the motor doesn’t stop but continues running until the left side also reaches the top.
As a result, the straps on the right side seen in the picture have already snapped several times.
Unfortunately, the manufacturer Reflexa claims that the problem is not due to a faulty product, but alternately blames wear and tear, incorrect operation, or that an object got stuck there, among other explanations.
The first time, I was charged €500 for the repair. On two other occasions, it was repaired "as a gesture of goodwill."
Now, on the fourth time, they are ignoring the issue.
Does anyone have similar experiences or ideas on how to solve this – thanks in advance!
I have installed the above-mentioned external venetian blinds (Raffstore) for slanted windows on my house.
Unfortunately, shortly after installation, problems appeared as shown in the pictures, with the blinds gradually tilting more and more when rolling up.
The issue is that once the right side hits the top housing, the motor doesn’t stop but continues running until the left side also reaches the top.
As a result, the straps on the right side seen in the picture have already snapped several times.
Unfortunately, the manufacturer Reflexa claims that the problem is not due to a faulty product, but alternately blames wear and tear, incorrect operation, or that an object got stuck there, among other explanations.
The first time, I was charged €500 for the repair. On two other occasions, it was repaired "as a gesture of goodwill."
Now, on the fourth time, they are ignoring the issue.
Does anyone have similar experiences or ideas on how to solve this – thanks in advance!
That was quick…
Basically, these angled devices seem to work, as there are quite a few manufacturers out there.
How many days after installation did they fail?
Did they ever work properly at all? (I doubt it).
Who measured the windows and who installed and “adjusted” the parts?
Honestly, I can’t imagine that this family business offers “junk.”
Basically, these angled devices seem to work, as there are quite a few manufacturers out there.
monstro schrieb:Even winding doesn’t work with varying lengths either!
Anyway, these damn things don’t wind the tapes evenly and reliably,
monstro schrieb:The unit must have end positions! Are end stops programmed?
the motors don’t have resistance detection or built-in limit switches.
monstro schrieb:I find that hard to believe, especially the first repair and that price!?
The first time I was charged €500 for the repair. The next two times it was repaired “as a favor.” Now, on the fourth time, they’re ignoring it.
How many days after installation did they fail?
Did they ever work properly at all? (I doubt it).
Who measured the windows and who installed and “adjusted” the parts?
Honestly, I can’t imagine that this family business offers “junk.”