ᐅ Novelan Heat Pump Error 704 – Hot Gas Fault

Created on: 17 Dec 2022 08:47
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chewbacca123
Hello,

our heat pump just displayed an error message: high gas fault, error code 704. We have a heat pump from the brand Novelan. What should we do?
Would you call an emergency service immediately? I’m feeling a bit overwhelmed right now. It is -11°C (12°F) outside.
Thank you very much and best regards

Anzeige zeigt Heissgasstörung 704, Reset in 1:58:22, Knopf mit grünem Lichtring.
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Snowy36
18 Feb 2023 22:20
I hope that expertise in these systems will be developed in the coming years... because as long as every heating installer here just installs something without knowing how or why it is designed that way – leaving the customer to have to research endlessly – it is problematic.
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David.G
7 Mar 2023 12:07
Hello everyone, the refrigeration technician came by today. Refrigerant was refilled, but the heat pump still shows the same error 704. This means I need a new compressor. Can someone tell me which type I need? The heat pump is an Alpha Innotev LWD90a, and it has a Copeland scroll compressor installed with the designation APH 73YAAMT. Unfortunately, there is no detailed information available about the compressor. Can anyone help me?
kati13377 Mar 2023 13:27
What use is the designation to you, are you planning to install it yourself? It sounds more like a task for a technician.
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David.G
7 Mar 2023 13:38
The refrigeration technician needs the exact specification to ensure that the wrong compressor is not installed.
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Daniel-Sp
7 Mar 2023 15:53
Hello,
maybe ask the manufacturer...?
chewbacca12321 Mar 2023 09:21
Daniel-Sp schrieb:

Hello,
Should I ask the manufacturer about the energy consumption...?

Hello, I wanted to share an update here, as this topic might be relevant for many who have a similar heat pump.
First of all, we waited three months for the replacement parts...
Right now, the technician from the manufacturer is here.
He is checking everything but already said that all the parts will be replaced. He checked, and it’s even covered under warranty – with Novelan, we have a five-year manufacturer’s warranty on everything related to the refrigerant circuit.
The expansion valve, compressor, and so on will all be replaced free of charge. I really hope it stays that way and no unexpected bills will come in a few weeks.

During the three-month waiting period, I switched the hot water supply to a secondary heat source to prevent error messages from appearing.
I hope none of you have too many problems with your heat pumps after such a short time.

Best regards