Hello,
less than three months ago, we bought the gray TV cabinet (BESTÅ Burs) at IKEA in Vienna Vösendorf for our new apartment. However, it has now become clear that our storage room is affected by mold. Therefore, we had to quickly look for another apartment, where the BESTÅ Burs TV cabinet no longer fits. The problem is that I unfortunately did not keep the receipt at the time, and now I urgently need it for an exchange.
Has anyone recently purchased the same TV cabinet at IKEA and might be willing to lend me their receipt? That would be extremely kind and helpful!
Thank you very much in advance.
Best regards!
less than three months ago, we bought the gray TV cabinet (BESTÅ Burs) at IKEA in Vienna Vösendorf for our new apartment. However, it has now become clear that our storage room is affected by mold. Therefore, we had to quickly look for another apartment, where the BESTÅ Burs TV cabinet no longer fits. The problem is that I unfortunately did not keep the receipt at the time, and now I urgently need it for an exchange.
Has anyone recently purchased the same TV cabinet at IKEA and might be willing to lend me their receipt? That would be extremely kind and helpful!
Thank you very much in advance.
Best regards!
I
IKEA-Profi16 Oct 2011 07:13We didn’t hear that now One reason why some costs increase.
Such items can sometimes amount to 10,000 EUR (approximately 11,000 USD) or more per month in a house.
[Quote]We didn’t hear that now One reason why some things are getting more expensive.
Such items can sometimes amount to 10,000 euros / month or more in a house.
[/Quote]
I have never done anything like that. Honestly, no joke! I tried stealing when I was six, at twelve I stole from my mother (stupid me!!!), and at fourteen I once took a magazine with a diskette and a roll of tape at work. THAT’S IT grin...
But I would never damage goods myself in order to… Or even commit insurance fraud, oh my God! Some people think it’s just a minor offense since they have paid in… Help....
See my mirror damage last time at IKEA (I wrote about it here somewhere), I accidentally broke it and looked for staff for about 15 minutes!!! Just so I could report myself… But they said it was okay and no problem, it can happen. (Hapüüüh )
I even returned money at a supermarket once, because the cashier made a mistake… (but I also lost 10 euros there once, grrr, of course, you don’t get that back...)
So, I don’t see evil in everyone.
M
Maverick185417 Oct 2011 07:32Why is this so difficult???
See here:
Exchanges
Many retailers accept returns even if there is no defect, as a voluntary service. The so-called right to exchange is not a legal entitlement but a return policy offered by the seller as a gesture of goodwill. The seller is not bound by warranty law regulations.
If the seller offers a right to exchange, they are only bound by their own conditions. Exchanges are often only allowed in the form of store credit.
If the seller does not generally offer a right to exchange, it can also be agreed upon at the time of purchase. The retailer is bound by any exchange agreements made by their employees.
For proof purposes, the right to exchange should generally be documented in writing. For example, a note from the seller on the receipt is sufficient. It is important to clarify basic questions, such as the exchange period, the reimbursement method (cash, voucher, or different product), and the condition of any seals or original packaging.
Lawyers and notaries
They also describe the warranty law again, which we all agree with and which (without a receipt and witness) works as described.
Is that finally enough???
For an exchange due to a change of mind, I need a receipt, because IKEA requires it!!! End of story.
See here:
Exchanges
Many retailers accept returns even if there is no defect, as a voluntary service. The so-called right to exchange is not a legal entitlement but a return policy offered by the seller as a gesture of goodwill. The seller is not bound by warranty law regulations.
If the seller offers a right to exchange, they are only bound by their own conditions. Exchanges are often only allowed in the form of store credit.
If the seller does not generally offer a right to exchange, it can also be agreed upon at the time of purchase. The retailer is bound by any exchange agreements made by their employees.
For proof purposes, the right to exchange should generally be documented in writing. For example, a note from the seller on the receipt is sufficient. It is important to clarify basic questions, such as the exchange period, the reimbursement method (cash, voucher, or different product), and the condition of any seals or original packaging.
Lawyers and notaries
They also describe the warranty law again, which we all agree with and which (without a receipt and witness) works as described.
Is that finally enough???
For an exchange due to a change of mind, I need a receipt, because IKEA requires it!!! End of story.
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