I have a concern. The underground pipes were installed incorrectly; unfortunately, they do not end up in the utility room but in the kitchen. The problem is that the foundation slab has already been poured. What would be a proper professional way to remedy this defect?
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Bau-Schmidt20 Nov 2017 22:25ypg schrieb:
You probably don’t want your boss to criticize and warn you about your work before the file is closed, the client is contacted, or the product moves to the next line. So far, the damage is in the high four-figure range and can be repaired.B
Bieber081521 Nov 2017 07:15ypg schrieb:
You probably don’t want your boss to criticize or reprimand your work before the file is closed, the client is contacted, or the product moves on to the next stage.I don’t want to disagree that you should try a friendly/oral approach first. But this example is poorly chosen: Of course, I want to be pointed out to a mistake before the product reaches the customer.By the way, we recently had a (minor) issue with the heating system; one year after moving in. So I politely sent an email to the installer. Nothing happened. Tried again. Still nothing. Then I sent another email, this time with a rather neutral tone, to the developer with the installer copied in. Suddenly: a repair appointment was scheduled. And when you’ve had experiences like this more often, next time you just go straight to the effective method.
*Yes, calling might be friendlier, but typically I only have time for “things like this” outside regular business hours.
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Bau-Schmidt21 Nov 2017 07:43Bieber0815 schrieb:
*Yes, the phone might be friendlier, but I usually only have time for "such things" outside regular business hours. Phone calls are not considered evidence for defects. I have already reported issues by phone as well. The response was that 10cm (5 inches) is always doable. Unfortunately, it is now 100cm (39 inches). That’s why I chose to put it in writing.H
HilfeHilfe21 Nov 2017 09:17Bau-Schmidt schrieb:
Phone calls are not valid evidence for defects. I have also reported issues by phone before. The response was that 10cm (4 inches) is always manageable. Unfortunately, now it is 100cm (39 inches). That’s why I chose to use written communication.And that is the right approach with email as well.
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Bieber081521 Nov 2017 10:19Email is completely acceptable for everyday communication. If you want to formally set a deadline or put the other party in default, you must be able to prove receipt, which practically means only registered mail with proof of delivery is suitable. However, at that point, you are no longer at the level where adults are simply having a normal conversation.
Bieber0815 schrieb:
Then you are no longer on a level where adults can have a normal conversation with each other. Well, being kind, nice, and empathetic alone is unfortunately not enough to meet the legally required formalities for a reprimand. Then the next trade proceeds, trusting that the preceding work has been done properly, and that’s when you really get a mess—with all the extras included.
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