Hello everyone, I recently bought a KALLAX shelf unit from IKEA and unfortunately noticed that some of the boards were slightly chipped when unpacking and assembling. There are small cracks and splinters, especially along the edges, even though I was very careful during assembly. My question is: what has been your experience with how IKEA handles complaints in such cases? Do they simply replace the boards, or is it necessary to deal with extensive proof and lengthy procedures? What tips do you have if I want to claim the damage? Thanks in advance for any help!
Hello, I’m happy to help. First, it would be useful to know whether the shelf was still in its original packaging and how you handled it. Splinters on KALLAX boards can have several causes: transport damage, manufacturing defects, or improper storage at the store.
My recommendation is to try the easier route by contacting IKEA’s customer service phone line instead of going directly to the store. You can find the phone number on the receipt or the website. Having your proof of purchase is also helpful. In general, IKEA is usually quite accommodating when it comes to defects.
If you bought it in-store, it’s best to bring the packaging along so everything remains clear and verifiable.
My recommendation is to try the easier route by contacting IKEA’s customer service phone line instead of going directly to the store. You can find the phone number on the receipt or the website. Having your proof of purchase is also helpful. In general, IKEA is usually quite accommodating when it comes to defects.
If you bought it in-store, it’s best to bring the packaging along so everything remains clear and verifiable.
Thanks for your responses! That already helps.
To explain: The shelf was still in its original packaging, with no visible transport damage on the outside. I carefully removed the boards from the wrap, and the splinter apparently occurred along the edges of the individual panels before I even assembled them.
I have taken photos and kept the purchase receipt. I think I will call IKEA directly tomorrow.
NOAHSAU, I find your opinion interesting, but for me, a splinter is not a normal feature—it’s a defect, which is why I want to make a complaint. 🙂
To explain: The shelf was still in its original packaging, with no visible transport damage on the outside. I carefully removed the boards from the wrap, and the splinter apparently occurred along the edges of the individual panels before I even assembled them.
I have taken photos and kept the purchase receipt. I think I will call IKEA directly tomorrow.
NOAHSAU, I find your opinion interesting, but for me, a splinter is not a normal feature—it’s a defect, which is why I want to make a complaint. 🙂
zaidpu schrieb:
a splinter is not a normal feature, but actually a defect Of course, if you see it that way, making a complaint is absolutely your right. I just wanted to point out that with inexpensive furniture, you often shouldn’t expect too much when it comes to minor blemishes. But I’m keeping my fingers crossed that IKEA will be accommodating.G
Genevieve6 May 2023 16:33Your assessment of quality is important from your perspective. As I see it, your approach with photos and evidence is ideal.
I’m curious to see how the case with IKEA will turn out.
NOAHSAU schrieb:That is no excuse for material defects. Quality must always be right.
with inexpensive furniture, you often shouldn’t expect too much when there are small defects
I’m curious to see how the case with IKEA will turn out.
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