ᐅ Kallax damaged after moving abroad – how to file a complaint with IKEA internationally?
Created on: 9 Nov 2021 08:17
M
maru48
Hello everyone, I have the following question: I recently moved abroad and transported my IKEA Kallax shelf during the move. Unfortunately, it was partially damaged in ways that were not present before. I am wondering if it is possible to make a complaint with IKEA internationally, since I originally bought the shelf in Germany but now live abroad. Does anyone have experience with whether IKEA accepts such cases and what the process is? Should I contact the IKEA service in the country where I currently live, or directly the German IKEA customer service? I look forward to your tips and advice!
Jaime schrieb:
Claims must generally be handled in the country where the purchase was made Then I will probably contact the German customer service.Thanks everyone for the tips! I will try providing a detailed damage description and hope for goodwill, even though it’s more of a moving damage.
In summary: Complaints and warranty claims are always tied to the original place of purchase. Transport damage caused by moving is not covered under warranty, as it is not a manufacturing defect.
Recommendation: Contact the original IKEA customer service in Germany, have all receipts ready, and provide a clear, factual description of the damage to improve the chances of goodwill assistance. However, the likelihood of success is limited.
Recommendation: Contact the original IKEA customer service in Germany, have all receipts ready, and provide a clear, factual description of the damage to improve the chances of goodwill assistance. However, the likelihood of success is limited.
Quick update: I contacted the German IKEA customer service and described the damage in detail. Unfortunately, I was informed that damage caused during a move is not covered, but they offered me a discount on a replacement part as a gesture of goodwill. It’s not a complete solution, but better than nothing.
Thanks again to everyone for the helpful answers and explanations.
Thanks again to everyone for the helpful answers and explanations.
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