ᐅ Installed sanitary fixtures are defective—who is responsible?

Hello,

I hired a plumbing company to lay the pipes and then install the sanitary fixtures (toilet, washbasin, bathroom, etc.). We purchased the fixtures ourselves and agreed that the plumber would install them.

We ordered these online, and the plumber unpacked and installed them. During the final inspection, we noticed scratches that the plumber did not inform us about. He insists that he did not cause the damage.

We would like the plumbing company to replace them since they unpacked everything. Who is responsible for the liability in this case?

xvegaz_ schrieb:

We would like the plumbing company to replace these since they unpacked everything. Who is liable for this now?

You are. You purchased the materials, and they only installed them. Can you prove that they caused the defect? Or is there something different agreed upon in the contract?

xvegaz_ schrieb:

Hello,

I hired a plumbing company to install the pipes and then fit the sanitary fixtures (toilet, washbasin, bathroom, etc.). We purchased the sanitary fixtures ourselves and agreed that the plumber would install them.

We ordered them online, and the plumber unpacked and installed them. During the final inspection, we noticed scratches that the plumber did not inform us about. He insists that he did not cause these damages.

We would like the plumbing company to replace them since they unpacked everything. Who is responsible for this liability?

In situations like this, you need to be present and conduct a preliminary inspection of the items. This is the price you pay in time for sourcing materials yourself, which usually saves money overall. It was the same with our last kitchen.

Your sinks, your problem.

If it were the sinks from the plumbing contractor, then it would be their problem.

This is why plumbers are usually reluctant to deal with things like this.

Was it your delivery of goods?! Then, as the recipient, it is your responsibility to check whether everything was delivered completely and without damage. What happens to it afterward does not matter.

Do you perhaps have a basis for this? Some kind of law or similar regulation?
But thank you very much in general.