Hello,
We bought two kids' rooms for €2,500. Unfortunately, I made a mistake while assembling one side panel of the loft bed. Now there is a hole in it.
Yesterday, I went to IKEA hoping to sort it out. After a heated discussion, they said it was my fault for not reading the assembly instructions properly and refused to replace the part. They said there are no spare parts available, and if I want a replacement, I have to buy the entire bed again!
I also spoke with the team leader, but there was no goodwill at all. Everything was handled with the IKEA customer card. I would even pay for the single part, but there’s zero chance.
I can’t get through to the hotline. What are your experiences with online support? Do they respond quickly? Are they accommodating?
Not at the IKEA Koblenz store.
We bought two kids' rooms for €2,500. Unfortunately, I made a mistake while assembling one side panel of the loft bed. Now there is a hole in it.
Yesterday, I went to IKEA hoping to sort it out. After a heated discussion, they said it was my fault for not reading the assembly instructions properly and refused to replace the part. They said there are no spare parts available, and if I want a replacement, I have to buy the entire bed again!
I also spoke with the team leader, but there was no goodwill at all. Everything was handled with the IKEA customer card. I would even pay for the single part, but there’s zero chance.
I can’t get through to the hotline. What are your experiences with online support? Do they respond quickly? Are they accommodating?
Not at the IKEA Koblenz store.
H
HilfeHilfe19 Feb 2019 13:46Guys, we are talking about a modular system here. A board with production costs of around €5 where I’m happy to pay €30. Or maybe I’m actually buying a complete bed?! The version changed during transport.