Does anyone have experience with the warranty on major electrical appliances from IKEA? I want to know if it is correct that customer service can require you to uninstall the appliance yourself.
Hello Maverick, thanks for asking, here is the current report:
1. I haven’t heard anything from customer service.
2. Nor from the company Bauknecht.
3. On the 29th, around 8 p.m., a lady called to say they wanted to deliver a refrigerator on April 1st [b]at[b] 11 a.m.
We agreed on “from 2 p.m.” Half an hour later the lady called again, had spoken with the driver, and said the delivery would only
be possible [b]at[b] 2:30 p.m. I said no problem, I would be there, and then she said it was nice that I was willing to wait,
and suggested setting 3 p.m. as a fixed time.
4. On Wednesday I called the furniture store right away, and they gave me an appointment for Thursday, April 7th. That day,
they are supposed to install the fronts and handle minor issues that remain. The replacement door for the damage will
unfortunately only arrive at the company in calendar week 19.
5. On Friday at 2:50 p.m. the doorbell rang, “We just wanted to check if something was happening yet.”
Two very friendly gentlemen arrived with the new appliance and were very surprised that the old one had already been removed. In no time, they swapped the device (even though a small technical issue occurred, which they solved quickly and easily). They said they had received a call from customer service on Monday asking if the appliance had arrived yet, which they had to deny. Then apparently on Tuesday they were informed that IKEA (yes, you read that right—the appliance was delivered directly by IKEA, who drove past my place on the way to the gentlemen’s, which was 25 km (15.5 miles) away) would deliver on Thursday, which is why the lady tried to reach me immediately.
I wonder if all this happened because of the email to Bauknecht or if it was just a coincidence.
They said I could connect the refrigerator within two hours since it hadn’t been tilted much. I didn’t want to be annoyed, although I was curious, and switched it on Saturday, of course again with the thermometer inside.
It’s a bit louder than the first one, and when “just switched on, i.e. below level 1,” the lower drawer cools down to 3.8°C (39°F) and the upper drawer to 5°C (41°F). This is of course a significant improvement,
although the lady at Bauknecht customer service, the technician on site, and the two gentlemen all said 5-7°C (41-45°F) would be optimal (which you can read everywhere as well).
By the way, I asked—they don’t work for Bauknecht or customer service directly, but receive (among others) assignments from the latter. They have also worked for customer service before. When I asked if I could request them directly in case of warranty, the answer was no. But I could try through customer service and express the wish. My neighbor, who was with me, just said, “They are probably glad if they don’t have to come here anymore.” That would of course make more sense, since they live 25 km (15.5 miles) away rather than 90 km (56 miles).
What do you (or other readers) think, is the temperature okay? Personally, I still find it a bit too cold since it’s already on the lowest setting. Should I consider this matter settled now (apart from the door damage)?
Looking forward to your (your) opinions, best regards Leicht
1. I haven’t heard anything from customer service.
2. Nor from the company Bauknecht.
3. On the 29th, around 8 p.m., a lady called to say they wanted to deliver a refrigerator on April 1st [b]at[b] 11 a.m.
We agreed on “from 2 p.m.” Half an hour later the lady called again, had spoken with the driver, and said the delivery would only
be possible [b]at[b] 2:30 p.m. I said no problem, I would be there, and then she said it was nice that I was willing to wait,
and suggested setting 3 p.m. as a fixed time.
4. On Wednesday I called the furniture store right away, and they gave me an appointment for Thursday, April 7th. That day,
they are supposed to install the fronts and handle minor issues that remain. The replacement door for the damage will
unfortunately only arrive at the company in calendar week 19.
5. On Friday at 2:50 p.m. the doorbell rang, “We just wanted to check if something was happening yet.”
Two very friendly gentlemen arrived with the new appliance and were very surprised that the old one had already been removed. In no time, they swapped the device (even though a small technical issue occurred, which they solved quickly and easily). They said they had received a call from customer service on Monday asking if the appliance had arrived yet, which they had to deny. Then apparently on Tuesday they were informed that IKEA (yes, you read that right—the appliance was delivered directly by IKEA, who drove past my place on the way to the gentlemen’s, which was 25 km (15.5 miles) away) would deliver on Thursday, which is why the lady tried to reach me immediately.
I wonder if all this happened because of the email to Bauknecht or if it was just a coincidence.
They said I could connect the refrigerator within two hours since it hadn’t been tilted much. I didn’t want to be annoyed, although I was curious, and switched it on Saturday, of course again with the thermometer inside.
It’s a bit louder than the first one, and when “just switched on, i.e. below level 1,” the lower drawer cools down to 3.8°C (39°F) and the upper drawer to 5°C (41°F). This is of course a significant improvement,
although the lady at Bauknecht customer service, the technician on site, and the two gentlemen all said 5-7°C (41-45°F) would be optimal (which you can read everywhere as well).
By the way, I asked—they don’t work for Bauknecht or customer service directly, but receive (among others) assignments from the latter. They have also worked for customer service before. When I asked if I could request them directly in case of warranty, the answer was no. But I could try through customer service and express the wish. My neighbor, who was with me, just said, “They are probably glad if they don’t have to come here anymore.” That would of course make more sense, since they live 25 km (15.5 miles) away rather than 90 km (56 miles).
What do you (or other readers) think, is the temperature okay? Personally, I still find it a bit too cold since it’s already on the lowest setting. Should I consider this matter settled now (apart from the door damage)?
Looking forward to your (your) opinions, best regards Leicht
M
Maverick18545 Apr 2011 21:59Glad that the troublesome issue is finally resolved...
On level one, it cools down to 5°C (41°F), and on level two? To 4°C (39°F)? That would be fine. That way, at level 5, you’d reach around 0°C (32°F). It would be very cold, but acceptable, right? Or am I misunderstanding? Or has the temperature shifted upwards after starting and stabilizing?
If not, then I think this is fine now, and personally, I could live with it.
On level one, it cools down to 5°C (41°F), and on level two? To 4°C (39°F)? That would be fine. That way, at level 5, you’d reach around 0°C (32°F). It would be very cold, but acceptable, right? Or am I misunderstanding? Or has the temperature shifted upwards after starting and stabilizing?
If not, then I think this is fine now, and personally, I could live with it.
Hey, nice that you replied.
It has almost fully stabilized. The lower drawer shows 3.5 and the upper drawer 4.8, but it’s not set to level 1, just barely on. I also find it quite cold, but oh well...
By the way, it only goes up to level 4.5! I’m hesitant to go that high—who knows what might happen.
It has almost fully stabilized. The lower drawer shows 3.5 and the upper drawer 4.8, but it’s not set to level 1, just barely on. I also find it quite cold, but oh well...
By the way, it only goes up to level 4.5! I’m hesitant to go that high—who knows what might happen.
M
Maverick18546 Apr 2011 07:50Then start slowly. With one level. Check after an hour and so on...
Otherwise, have fun with the fridge—or should I say, the freezer compartment?
Otherwise, have fun with the fridge—or should I say, the freezer compartment?
No need to start slowly anyway, since it’s already so cold.
But on a different note, I wanted to share something about Bauknecht that makes me unsure whether to laugh or cry.
“On-site service” called on April 5th, planning to come on April 11th because someone from Bauknecht called to say that the new appliance is louder than the old one and still quite cold. Okay, they’re coming after 1 p.m., but the kitchen fitter wasn’t there yet.
On April 8th, I received a letter from Bauknecht (from the same lady who had also called the “on-site service”) informing me that they want to collect my refrigerator and refund the purchase price (which is not required by law but a goodwill gesture). They asked me to send the purchase receipt, the device’s sticker, and bank details. Nice, right?!
The only problem is that, according to the letter, this concerns the appliance from last year, which was replaced on April 1st.
Yesterday around noon, I got an answering machine message from 10:30 a.m., “Customer service... we are not coming today because you already received a letter from Bauknecht!”
Question: How does the warranty work for the replaced appliance? I got it on April 1st, but there were no documents included. I contacted Bauknecht but have not received a reply yet. At the moment, it’s clear (or maybe not) from the correspondence that it’s a different appliance, but what about in four years or if I sell it? Customer service wants to see the serial number (which I have on the appliance) and the purchase receipt.
Regards, Leicht
But on a different note, I wanted to share something about Bauknecht that makes me unsure whether to laugh or cry.
“On-site service” called on April 5th, planning to come on April 11th because someone from Bauknecht called to say that the new appliance is louder than the old one and still quite cold. Okay, they’re coming after 1 p.m., but the kitchen fitter wasn’t there yet.
On April 8th, I received a letter from Bauknecht (from the same lady who had also called the “on-site service”) informing me that they want to collect my refrigerator and refund the purchase price (which is not required by law but a goodwill gesture). They asked me to send the purchase receipt, the device’s sticker, and bank details. Nice, right?!
The only problem is that, according to the letter, this concerns the appliance from last year, which was replaced on April 1st.
Yesterday around noon, I got an answering machine message from 10:30 a.m., “Customer service... we are not coming today because you already received a letter from Bauknecht!”
Question: How does the warranty work for the replaced appliance? I got it on April 1st, but there were no documents included. I contacted Bauknecht but have not received a reply yet. At the moment, it’s clear (or maybe not) from the correspondence that it’s a different appliance, but what about in four years or if I sell it? Customer service wants to see the serial number (which I have on the appliance) and the purchase receipt.
Regards, Leicht
M
Maverick185414 Apr 2011 07:59Question: How does the warranty work for the replaced appliance? I received it on 01.04., but there were no documents included. I contacted Bauknecht but haven’t received a reply yet. Currently, it’s somewhat known (or not) through the correspondence that it’s a different appliance, but what happens, for example, in four years or when selling it? Customer service wants to see the serial number (which I have on the appliance) and the proof of purchase. Regards, LeichtIt’s quite simple:
The purchase date is the start of the warranty.
If the appliance is replaced, the warranty does not extend or start over. This is the legal situation. Normally, this should be noted on the receipt if an appliance replacement has taken place. At IKEA it’s simpler, as every appliance replacement is recorded there, provided IKEA arranged the replacement. However, if it was handled by Bauknecht, I don’t know if they note it internally.
I hope this answers your question...
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